Dunkin' - Johnston

American, Bagels, Bakery

Dunkin'

★ 3.2 / 5 (112 reviews)

**An Unpleasant Experience at Dunkin': A Review of Customer Service Failures** Dining experiences at Dunkin’ locations in Johnston have elicited mixed reactions, with numerous patrons expressing their dissatisfaction. Many recount inadequate service characterized by rude staff and mismanaged orders. Complaints center around unprofessional behavior, including a reported racial slur exchange, leading to heightened frustrations. While some locations manage to serve fresh products and maintain clean environments, inconsistency persists, like poorly made beverages and slow service. Ultimately, a lack of attentive and respectful customer interactions undermines the dining experience, overshadowing the quality of the food and drink provided.

Last update: 17.01.2026 from: Adler

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★ 3.2 / 5 from 112 reviews

Was Electra Auto Sales at Dunkin' a mag?
The staff here is consistently friendly and always greets me with a smile and a cheerful "good morning!" This is one of my favorite Dunkin' locations. Thank you! View all feedback.

What Marlena Brady dislikes about Dunkin':
I went in to place an order for green tea and had a disappointing experience. The woman at the counter was quite rude and ended up making my drinks incorrectly twice because she wasn't paying attention. Additionally, the last batch of tea they served me was not fresh and tasted bad. They informed me that I couldn't get a refund unless the manager was present, which I believe should be changed. I was told to come back... View all feedback.

Leonor

22.05.2024

★ ★ ★ ★ ★

Jolon is extremely friendly and very polite. I recommend that everyone go and talk to him. He’s a really nice guy.

Marlena

22.05.2024

★ ★ ★ ★ ★

I went in to place an order for green tea and had a disappointing experience. The woman at the counter was quite rude and ended up making my drinks incorrectly twice because she wasn't paying attention. Additionally, the last batch of tea they served me was not fresh and tasted bad. They informed me that I couldn't get a refund unless the manager was present, which I believe should be changed. I was told to come back on Tuesday to speak with the manager, so I left with a drink that wasn't made properly. Overall, the service was very poor.

Brian

22.05.2024

★ ★ ★ ★ ★

Done with this dunkin. Morning crew is slow almost everyday. Made me late to worry multiple times. Took 15 minutes for 3 cars in front of me.

Adler

22.05.2024

★ ★ ★ ★ ★

It's becoming a daily addiction people...

Alfred

22.05.2024

★ ★ ★ ★ ★

The drive-through is easily accessible and they're open much later than many other dunkin places nearby that close around 6pm. From going here several times, I've seen that the donuts have been fresh, and they make a good frozen coffee. Unfortunately, their hot chocolate was really lousy. It was like chocolate colored hot water. We also found the hot hazelnut extra extra, was dark, and had no sugar in it. They need to follow directions better. The service was good, although slow, and the restaurant was clean.

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Tis The Season...for Free Coffee Mondays!

Free Coffee Mondays
To keep Mondays merry this holiday season; Dunkin’ is bringing back Free Coffee Mondays for Dunkin’ Rewards members. Beginning November 7; members will get a free medium hot / iced coffee + any purchase on Mondays through November 28.
Espresso

Brown Sugar Oat Iced Latte
Notes of brown sugar; toasted oats; & baked cookie are swirled + creamy oatmilk & rich espresso for a warming; delicious iced latte.
Breakfast Faves

Toasted White Chocolate Iced Coffee
Your favorite Iced Coffee + creamy white chocolate flavor for a festive brew.

Holiday Blend Packaged Coffee
Celebrate the holiday by making your favorite Dunkin Holiday Blend coffee right from your kitchen.
Holiday Delights

Peppermint Mocha Signature Latte
Rich espresso & milk paired + peppermint & mocha flavors. Topped + whipped cream; mocha drizzle; & a dusting of hot chocolate powder for a festive; decked‐out latte!

Peppermint Mocha Iced Signature Latte