Chipotle Mexican Grill - Johnson City

I'm a huge fan of Chipotle and come from somewhere where Chipotle can be found almost as often as Mcdonald's. Chipotle is a hot commodity and it's a big deal for a town like Johnson City to finally get one. I'm being a little generous because I do know what Chipotle is capable of and giving some grace because the store just opened. It's not ALWAYS busy but it usually is. You'll wait in line for 30 minutes or so if it's busy, but that's not as long as you'll be waiting for your online order. Order ahead and they might be an hour or more behind. Again, if it's busy. It's hard telling when they're busy and when they're not. You're better off getting in line. I think the food and service is overall pretty good. I do feel like the manager doesn't seem to care much but everyone is kind. The employees seem a little overwhelmed. This isn't surprising considering how massive their opening was (is). My biggest complaint is the wait time. I don't know why you would use software that allows for more orders in a 15 minutes window than you can actually keep up with. Also, the brown rice is usually undercooked. Remember it takes longer than white! Hopefully as time goes on things adjust appropriately and settle down.

Upon arriving I waited at the pickup window for a few minutes until a very rude man who appears to maybe be in charge opened the window, ignored me and kept talking to his coworker. I finally interrupted and asked for my order. I ordered a double steak bowl with 3 tortillas on the side. As in burrito size tortillas at .25 each. I received 3 taco size instead. The steak tastes like fish. I?m so confused as to why but it?s disgusting and EXTREMELY fishy. I didn?t receive extra corn, or cheese. My chips also lacked salt and lime.

I will not eat here again totally unclean, greasy, trashy and the was the dinning area! I can?t imagine the food station. So they ran out of chicken 15 min wait your in line people behide you so, I said, I?ll substitute for carnitas (pork) a dollar more then chicken, can I get it for the price of chicken they said, No. it?s not my fault y?all ran out of chicken someone needs to be on top of that. Don?t wait till your completely out. So needless to say unclean dinning area and fountain area don?t get me started!!!! Won?t substitute any meat products first and very last time here. I?ll be letting all my peoples know not to dine here. Go next door where you don?t have to look at food on the floor from hours of customers before you.

Chipotle has been my favorite for YEARS. I drove 3 hrs 2 days in a row to get it when I was pregnant. So glad to finally have one close again, it was rough when it first opened (crunchy rice) so if you haven?t tried again I?d recommend it. I go here at least once a week now their Barbacoa is delicious!

I ate at one in another location and it was so bad I would not eat Chipotle anywhere for a long time. This restaurant completely redeemed my thoughts of eating here. It was absolutely wonderful food. Great atmosphere and very clean. Looking forward to our next stop. The staff are also very nice and helpful.