Menu - Panera Bread

Missing an item for my order so I placed on the Panera app that item was missing. App gave me a $7 off offer on my app but what I really want is a refund to my... read more Missing an item for my order so I placed on the Panera app that item was missing. App gave me a $7 off offer on my app but what I really want is a refund to my original payment method for the item I did not receive. Wth!

I’ve ordered from this location numerous of times either via doordash or Uber eats. Never a problem with delivery , however. Every time I called up there to ask... read more I’ve ordered from this location numerous of times either via doordash or Uber eats. Never a problem with delivery , however. Every time I called up there to ask for additional dressing and modification for my drink ITS NEVER done ! Instead the current manager at the store rushed me off the phone and said she would make sure my things would be changed since there’s no way of doing so on the app. She also stated there is no way for her to make her a note so therefore nothing was forgotten. When in fact I’ve ordered from other locations and they’re able to print my receipt and write a simple note. Once I called the store again the manager again gave me the run around and made up excuses for her lack of simple communication. Could’ve all be avoided had she simple pulled some receipt paper and wrote on it. Terrible customer service. 09–08-23 ,12:30.