Bojangles - Jefferson
Bojangles
Description
At this popular fast-food restaurant, patrons find themselves navigating a mix of disappointing service and unexpected delights. Many reviews highlight frustrating experiences, such as prolonged waits at the drive-thru, incorrect orders, and frequent closures earlier than posted hours. Complaints also mention unclean facilities and unprofessional management. However, there are glimmers of hope, as some diners rave about exceptional service during breakfast and commend friendly staff who strive to deliver a pleasant dining experience amid staff shortages. This establishment’s inconsistent service leaves customers longing for better days and a consistent quality they once enjoyed.
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After waiting for 30 minutes for our food to arrive after paying, the restaurant still managed to mess up our simple orders by forgetting to include most of the items.
The staff were friendly and apologetic but this place is never prepared for anything . It's hit or miss on how long you will wait for food. I sat for 18 min in the drive through because the staff from the night before didn't sit out grilled chicken to thaw....? Why didn't they notice this before 1pm? I couldn't have been the only perspn to order that?
My experience at this Bojangles has been quite disappointing. I've been there three times, and on two occasions, the staff were extremely rude. Tonight, I arrived at the drive-thru at 8:49 PM, only to be informed after I placed my order and paid that they were out of several items, including white gravy, mashed potatoes, fries, rice, and mac and cheese. They also mentioned that it would take some time to prepare fresh chicken. While the person at the window was friendly this time, I have decided not to return. Each visit has taken at least 40 minutes in the drive-thru, which is unacceptable. It's unfortunate because the food is delicious, though it is a bit pricey.
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QR-Code for the menu
