Reviews

Overall Total Score
3.6 out of 5
Very good | 1986 reviews

What User doesn't like about Zaxby's Chicken Fingers Buffalo Wings:
I ordered a house salad with fried chicken at this restaurant, but the oil used was so old that it had a rancid smell when the bag was opened. It was the worst meal I have ever had and definitely not worth a single star. I am extremely disappointed to have spent my hard-earned money on such poor quality food and service. View all feedback. What User likes about Zaxby's Chicken Fingers Buffalo Wings:
I wish I could give this place a 10/10 rating. I always enjoy dining here. Recently, I contacted the owner to see if they could send us some Zax sauce to the desert because we missed it so much. The owners were thrilled to help and sent us several cases. This experience has made me a loyal fan of the restaurant. The food is always fresh and I have never had a bad experience dining here. View all feedback.

Reviews from various websites

Menu
2.8 ★ from 15 reviews

I ordered a house salad with fried chicken at this restaurant, but the oil used was so old that it had a rancid smell when the bag was opened. It was the worst...

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I wish I could give this place a 10/10 rating. I always enjoy dining here. Recently, I contacted the owner to see if they could send us some Zax sauce to the de...

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Upon arriving at the restaurant with my children, a man named Zach, dressed in a US Air Force flight suit, began yelling at a gentleman. When asked to leave by...

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The cash today was very wonderful I had ordered a signature sandwich with 3 cookies and kailee ensured that I had freshly cooked my whole order and made sure th...

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I was for bone-in wings got boneless when called lady on phone was rude as ever. I tried explaining my fries was cold and didn't get the correct order I can onl...

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Zaxby's has garnered a reputation that swings between highs and lows. While some diners sing praises of the fresh food and attentive service—highlighting recent improvements under new management—others express frustration over order inaccuracies and lack of organization. Instances of rude behavior from staff have marred visits for some families, leaving a sour impression. However, there are loyal customers who advocate for this establishment, noting exceptional service and even efforts from management to accommodate special requests. Overall, Zaxby's is a restaurant experiencing fluctuations in quality, leaving patrons hopeful for consistency in the future.

Restaurantji
2.8 ★ from 171 reviews
Erica
08.02.2024 - 07:44

I had a better experience during my most recent visit to this restaurant compared to previous ones. The service used to be terrible, as it seemed to be understa...

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Hi
08.02.2024 - 07:44

I had the worst service I have ever received at a Zaxby's. The female staff members were chatting on their cell phones and gossiping with each other, making me...

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John
08.02.2024 - 07:44

The chicken at this restaurant is delicious, but the only issue I have is that the prices have not been updated to reflect the new prices. It is important to en...

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Bradley
08.02.2024 - 07:44

Don’t come here if you want FAST food. Waited 30 minutes for a salad that was topped with wilted and old vegetables. Workers’ attitudes were very rude. After be...

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Jody
08.02.2024 - 07:44

The staff went above and beyond with their service. From greeting me when I walked in. To helping me make my meal fit my dietary requirements. They got me my dr...

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