Noodles And Company - Jacksonville

The Japanese Udon is decent but could use a bit more flavor. As for the Korean noodles, they don't taste authentic at all. They're overly salty and peppery, with an odd flavor that just doesn't work. It's a case of misleading advertising.

Every time I dine here, the food is consistently fresh and delicious! The customer service is always excellent, and I've never had a negative experience. They even add cute little drawings and notes on my takeout containers, which is so thoughtful and always brings a smile to my face!

I had the Spicy Korean Beef Noodle dish, and it was incredible. The flavor was spot on, and the beef was so tender it practically melted in my mouth. The cucumber was a great addition to the noodles; I was initially skeptical about it, but I’m glad I decided to keep it on the dish. I ordered a small bowl for $10.45, and it was quite filling. Other noodle dishes on the menu ranged from $5 to $14, depending on the size.

That was my first visit to Noodles Co. It has the POTENTIAL to be a good place, but unfortunately that WAS NOT my experience on this occasion. I ordered the app for me and two friends. When I arrived to pick up our order, I was told they were out of the chicken. (We ordered all chicken dishes. which has already been paid. They offered to replace another protein, but the dishes were already made, so that the proteins were just given in togo containers. The proteins had to be boiled so that the pasta dishes were only cold on the counter for a further 15 minutes. I saw this scenario happen while I was waiting. No one has apologised or offered something (drink while you wait? for inconvenience, delays etc. I'm sorry that made a big difference. Finally we received our order, we only came home to find that they had forgotten the cookies. (I saw 2 persons, including the Mgr check the order and they were busy so we did not take time to unpack and repack the order in the store. Maybe not a big deal, but the 3 missing cookies cost over $8. Now I have to call and try to get a refund. I also saw another customer coming back for missing items. As expected, the food was cold. Pasta heats well, and the dishes tasted good. I'm willing to give them another chance in the future, but their mgt must bring their act together. I was very excited to eat here, so it was very disappointing.

We had the Pad Thai. Tasted great. Would have been 5 stars, but the egg in the noodles looked like an omelette/large scrambled eggs. Prices were also very reasonable.