Hardee's - Jacksonville

I always start to review, then I talk myself out of it, since I've been a Hardees fan for decades. This place is just bad and keeps getting worse. #1 Cheeseburg... read more I always start to review, then I talk myself out of it, since I've been a Hardees fan for decades. This place is just bad and keeps getting worse. #1 Cheeseburger, NO tomatoes, NO lettuce please, medium with a Coke. Simple order. Get asked to repeat,confirm, and it gets repeated to me at the window. I get scalding hot fries with zero salt, okay cool at least the fries arefresh... only they've filled like 1/3 the container. Burger has lettuce, tomato on it, extra if anything. The 2 minute drivefrom the drive through to sit back down in my office to eat, the sandwhich has pretty much fallen apart. The tomato and lettuceare so water logged soggy, i pick up my burger and my fingers go through the bun. I see this usually when stuff is left premadeunder the heat lamp, everything will be screaming hot and the steam ruins the bun. This time though the warmest thing on myburger was probably the pickles. Flavorless, soggy, just nasty burger, with a fallen apart bun. I gave it to the dog it was sobad. In the last month I've had 3 bad meals out of here, hot dogs with burnt chili and rock hard onions, that I still can'tfigure out. Half raw chicken tenders... like I don't know what they're doing here, but I give up, I'll just go to Cook Out fromnow on.

The drive-thru experience was terrible! My order was completely wrong. What I received wasn’t what I ordered. I tried calling, but no one answered either that n... read more The drive-thru experience was terrible! My order was completely wrong. What I received wasn’t what I ordered. I tried calling, but no one answered either that night or the following day. I’ve been a customer for over 20 years, but because of the poor service, overpriced food, and the constant issues with getting the correct order at the drive-thru, I won’t be coming back.

If you don’t want to be there, just go home! I’m referring to the manager, the older woman with glasses. You made a little girl cry today! We live right next to... read more If you don’t want to be there, just go home! I’m referring to the manager, the older woman with glasses. You made a little girl cry today! We live right next to this Hardee’s and have been eating here for over 30 years. How do you explain to a ten-year-old that the meal she’s always ordered can’t be made today because the employee doesn’t want to prepare it? Shame on you! Please go home and don’t come back. The world would be better off without you!

I strongly advise against visiting this Hardee’s. This morning, both the manager Melissa and an employee named Lynette caused me a lot of trouble. I placed an o... read more I strongly advise against visiting this Hardee’s. This morning, both the manager Melissa and an employee named Lynette caused me a lot of trouble. I placed an online order for breakfast but realized I don’t live near this location and wanted to cancel it (I had selected the wrong Hardee’s by mistake—likely a website error). Getting a refund turned into an ordeal. These two women made it extremely difficult, which is unacceptable—especially for fast food staff. I had to argue with the employee and the manager just to get a refund. On top of that, I called multiple times before anyone answered, and I was even hung up on several times. Naturally, I became frustrated, but they handled it very poorly. Whenever I tried to explain the situation or provide my card information, they would interrupt me or hang up. I’ve already reported this to corporate and will never return to any Hardee’s again.

It took five minutes for them to take my order, and then another fifteen minutes to prepare it, even after they messed up my order. The service was very slow. I... read more It took five minutes for them to take my order, and then another fifteen minutes to prepare it, even after they messed up my order. The service was very slow. I don't believe they deserve $15 an hour for this level of service.