Subway - Jackson
Subway
Description
The restaurant offers delicious, fresh food with an impressive selection of meats and vegetables that keep customers coming back. However, the overall experience can be marred by inconsistent staff friendliness and cleanliness issues. While some patrons enjoy excellent service from attentive employees, others report missing items in their orders and a lack of communication with management. On occasion, the presence of children in the dining area can detract from the atmosphere. Overall, while the food quality shines, the service and environment could benefit from improvement to enhance the dining experience for all.
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I ordered from DoorDash and unfortunately, Subway did not include a complete sandwich in my order. My cold cut combo only had bologna, missing the salami and ham that were supposed to be included. My chicken garlic sandwich only had about 4 pieces of chicken on the entire Footlong and was missing the pickles that I had ordered with it. Overall, 3 out of the 5 items I ordered were either missing or incorrect. I tried calling to address the issue but was sent to voicemail, so there was zero customer service.
The staff at this restaurant was incredibly rude for no apparent reason. I was especially polite during my first visit, giving them the benefit of the doubt that they may have been having a bad day. However, on my return visit, I was treated like an inconvenience for simply asking for basic things. I would highly recommend finding a different career that brings you joy and doesn't make you feel bothered by having to do your job.
I had the pleasure of being served by a worker named Melissa at this restaurant. She not only was friendly but also incredibly efficient. Melissa noticed that the large drink lids were running low and promptly restocked them along with the ice. Her excellent service has guaranteed that I will be returning to this place in the future.
I will never go to another subway again. I work close by and the same girl and guy there always make the best sandwiches, don’t know what it is. I get the same thing almost every time. Also, the girl rolls the best wraps. It’s unreal.
More information
QR-Code for the menu
