Reviews - Chipotle Mexican Grill
Reviews summary
Chipotle offers a mix of experiences, highlighted by its range of vegan options and healthy ingredients. While some diners applaud the friendly staff and clean atmosphere, others note issues with cleanliness and inconsistent food availability. The service can be hit-or-miss, as a few patrons reported long waits despite minimal customers, while others enjoyed quick and pleasant interactions. Despite some complaints about the cost and undercooked rice, many find the vibrant flavors worth a return visit. Overall, Chipotle presents a promising choice for a quick meal, though consistency remains a concern among its valued clientele.
Reviews from various users
Last update : 19.05.2025
This was my first time trying this place. The staff was helpful in explaining what items on their menu were that we had never heard of. You get a lot of food for the price. What I was most pleased with was that even though it was a bit spicy, it was easyon my stomach. That's hard for me to find these days. It seems they use high quality ingredients. I will definitely be back. Thewhole family loved it, even the kids.
I needed a quick dinner before meeting up with some friends, so I stopped in for my first burrito from Chipotle. The employee behind the counter was not very vocal so I did not really know what all was available for a burrito or if anything would costextra. This is a small gripe though because I was able to figure it out and inevitably quickly received my burrito. My burritowas folded well and held together while I was eating it. The steak was very tender and overall my burrito was very tasty. Theonly thing I would change with my order is getting the salsa on the side because my burrito got a little soggy at the bottom,but that?s on me it was a rookie mistake. The dining room had a modern style and I enjoyed the calm atmosphere. I would happilycome back for another meal.
The cashier was extremely rude to another co worker of hers. She knows I?m a regular there. I always order my burrito half and half on my protein. Well, the day I went to get my lunch there, there was a very polite friendly guy tall and thin and woreglasses his Spanish skills are alright I believe he is learning so I give him props. He made my burrito and made my Mothers bowlwhen she was about to check us out he told him what he put in my burrito meat wise and she was upset and angry at him and wassaying she needed to charge me for 2 burritos because according to her he gave me more meat than half and half which was nottrue. That has always been the amount I have received always. She kept on arguing with the young guy and another worker who wasdoing the online orders about him putting to much meat and that he was doing it wrong.I thought it was unprofessional. Not onlythat but she didn?t have the nerve to look at me. So,I told her that we didn?t want any of our food if she was going to bedisrespectful not only to the young man that did our order but also to me. She did not want to sell me my burrito unless shedouble charged me for it she kept shaking her head like it was a big deal. She took my desire to eat there when that happen evenmy mom was upset. So we made the choice to leave. That young boy did his job doing our orders and letting her know what was inwhat order and what amount. Not, only that but I kept noticing that she wouldn?t take her eyes of the young boy before and afterhe made our orders. Is like she didn?t trust him or something. I didn?t say much to her bcz I don?t like dealing with ppl likethat .I worked in a lot of places and know how coworkers like her are. She was acting like a supervisor when that clearly is nother job nor was she a manager there either for her to have acted the way she did with that young boy. Not even a manger would ofdone what she did they are more professional then that.
We first visited Freddy's, but the place was dirty and unpleasant. So we decided to go to Chipotle, and it was an incredible change! As soon as we walked in, the atmosphere was cheerful. The staff seemed genuinely happy to be there. The restaurant was clean, and the service was quick and enjoyable. When we finally sat down to eat, it was absolutely perfect! We will definitely be coming back to this restaurant more often.
As soon as we walked in, one of the employees was running to the drive-thru window, shouting. After a brief wait, that same employee came to the counter, still shouting and laughing. Unfortunately, they weren't very pleasant to look at, either. Throughout our time there, the employee continued to shout. They only half-listened to our order. There were no clean trays available for us to carry our food to the table, and the drink station was a complete mess. All the tables were dirty, and despite the chaos, it was clear they weren't short-staffed; everyone else was just standing around, doing nothing but yelling and laughing. Overall, it was an unsettling experience, and the food was only a 4 at most. This was my first and last visit to Chipotle. It's clear that employee retraining is necessary.
Last update : 10.04.2023
This is a good fast food option to fill some vegan foods. It is the same variety of options you would get at any Chipotle location. The staff was friendly and efficient.
This is a fantastic option for quick, delicious, and budget-friendly vegan meals!
I've been going to this Chipotle in Jackson Tennessee for a couple of months now because of the vegan options they have. But I went in there today and with five or six employees standing around I went in as the only customer and stood there for at least two solid minutes while people debated on who was going to take care of me. I would think the only customer in your place would be of some sort of priority over cleaning and chit chatting. On top of that, there is the occasional piece of meat in the peppers and onions that isn't exactly vegan friendly. I probably won't be back and I can see why it's only 3.5 Stars. The food is good but do y'all want to serve it? Doesn't look like it
The coworker came out of restroom with apron and they are a little rude! chips were stale and guacamole was bland. I spent too much money on being like that!
We initially headed to Freddy's, but unfortunately, the restaurant was dirty and quite off-putting. So, we decided to go to Chipotle, and it was a completely different experience! As soon as we entered, the atmosphere was cheerful, and the staff seemed genuinely happy to be there. The restaurant was clean, and the service was quick and enjoyable. When we sat down to eat, it was absolute perfection! We will definitely be returning to this restaurant more often.
