Punto Zero - ISEO

I went to Punto 0 with a few of my family members and my girlfriend from Australia after dinner. Ordered few drinks, till here all good, and then a gin and toni... read more I went to Punto 0 with a few of my family members and my girlfriend from Australia after dinner. Ordered few drinks, till here all good, and then a gin and tonic with a special gin that I never tried before. I had smell it before actually order it and it seemed to be okay, but once it was in the glass mixed with tonic it was very bitter and not a pleasure to drink. In fact no one of us like it and we left it basically untouched. Once I went to pay the bill I showed and mention about it to this young guy, apparently one of the owner. He didn’t even try to understand nor ask me if I wanted something else but actually instead he started to be super rude saying that he couldn’t take it off the bill, that it wasn’t his fault if I didn’t like it and so on. Well...guess what...I don’t know how it works in Italy now or more in the specific at your bar my dear friend, but normally in the hospitality industry which i’ve Been part of it for many years) the customer is always right. I didn’t want not to pay for it but at least have another drink instead of that absolutely undrinkable cocktail. But not, the only thing that I got from him was bad attitude and nothing else. Ended up paying for the entire bill and left. Thanks mate! Great experience!!!

Great place that serves hamburgers and Japanese! There really is something for every taste! Quality ingredients, well-ordered place and excellent location are i... read more Great place that serves hamburgers and Japanese! There really is something for every taste! Quality ingredients, well-ordered place and excellent location are its strong points. Very polite and helpful staff! Recommended!