Whataburger - Irving

I had a terrible experience with the night shift staff at this restaurant. The customer service was the worst I've ever encountered. They can't seem to get an o... read more I had a terrible experience with the night shift staff at this restaurant. The customer service was the worst I've ever encountered. They can't seem to get an order right at all. I requested onion rings, and they gave me regular fries instead. I asked for light ice in my drink, and they just filled it with ice. I specifically asked for sharp cheddar sauce, but they kept giving me the regular kind. On top of that, the waiting times were ridiculously long—2 to 3 working days just to receive my order. Overall, I'm very disappointed with this Whataburger.

Not worth the headaches. Been going here begrudgingly for about a year because they are the closest, and they always screw something up. Tonight, what was suppo... read more Not worth the headaches. Been going here begrudgingly for about a year because they are the closest, and they always screw something up. Tonight, what was supposed to be an avacado bacon burger with no onions was a burger with just meat cheese and sauce AND ONION LMAO. The ticket even said no onions, didn’t say anything about the avacado, bacon, or tomato that comes on it. I paid 10 bucks for a meal and that was the burger? Nah that’s a scam. Not to mention this place half the time I’ve gone has had horrendous wait times. Go down 183 a bit and go to the good whataburger

Busy as all get out. The kid in the drive through literally let my food sit in the window for 5 solid minutes until a more responsive employee asked me what I h... read more Busy as all get out. The kid in the drive through literally let my food sit in the window for 5 solid minutes until a more responsive employee asked me what I had gave me my food and of course after I drove back to my hotel 2 miles away btw it was like I pulled it out of the fridge totally ruined my evening. This restaurant has fallen off it used to be amazing. At least this location

Not worth the trouble. I've been coming here reluctantly for about a year because it's the nearest option, but they always seem to mess something up. Tonight, I... read more Not worth the trouble. I've been coming here reluctantly for about a year because it's the nearest option, but they always seem to mess something up. Tonight, I ordered an avocado bacon burger without onions, but they gave me a burger that only had meat, cheese, sauce, and onions! The order clearly stated no onions, but it didn’t mention anything about the avocado, bacon, or tomato that are supposed to be included. I paid $10 for that meal, and that’s what I received? It’s a total rip-off. Additionally, this place often has long wait times. I recommend driving a little further down 183 to find a decent Whataburger instead.

I was visiting from out of town and was happy to discover this restaurant just a short walk from my hotel. However, my experience was disappointing because my o... read more I was visiting from out of town and was happy to discover this restaurant just a short walk from my hotel. However, my experience was disappointing because my order was wrong. When I attempted to call to resolve the issue, they repeatedly hung up on me. I had ordered a double cheeseburger with bacon, but that’s not what I got. This was really frustrating considering how much I spent. To make matters worse, I can't go back inside since they are closed.