Wendy's - Irving

This Wendy's is conveniently located by neighboring hotels. I paid them a visit around 7:00 p.m. order the spicy chicken sandwich upsized. The person who took m... read more This Wendy's is conveniently located by neighboring hotels. I paid them a visit around 7:00 p.m. order the spicy chicken sandwich upsized. The person who took my order was new but they were all friendly.When I got my sandwich and fries they were pretty fresh. I've tried the new Wendy's fries before which is actually pretty similar to Burger King's fries now, but these were not really very good. I could tell they were freshly fried but they weren't crunchy on the outside and soft on the inside like they're supposed to be. They're almost firm on the inside and hot but not crunchy on the outside. I don't know if they refried some old ones or not. They over salted them also. I really didn't care for it. The sandwich was pretty good, better and more fresh than most Wendy's.The freestyle drink machine in the seating area was out of almost every drink imaginable unless you like Seagrams, Coke, or Dr pepper.I chose them because ChickfilA was not offering inside dining, if they do offer inside dining they are better meal than this was.

I just ordered a basic sandwich and I was charged $7.88 for it. I personally think this price is extremely expensive, for the taste of it. How much would it be... read more I just ordered a basic sandwich and I was charged $7.88 for it. I personally think this price is extremely expensive, for the taste of it. How much would it be the combo? $20 ???

Rating is pertaining to this location only. I used mobile app to order so I could take advantageof the offers and opted to pickup via the drivethru and sat ther... read more Rating is pertaining to this location only. I used mobile app to order so I could take advantageof the offers and opted to pickup via the drivethru and sat there for almost 5 minutes before asked what I wanted. I need to mention that this location did not appear to be extremely busy. I didn't get a Hi or welcome...just what is your order or something to that nature. After advising I had a mobile order and gave my name, I was then rudely directed to the 2nd window, no thank you or please, just 2nd window. I wanted to give the benefit of the doubt, thinking maybe they were short on staff, but when I made it to the 2nd window, to my surprise, they were adequately staffed. After the person finally decided to walk over to the window, I was asked the name on the mobile order again and asked to pull up in front of the side entrance and someone would bring out my order. Before driving off, I overheard the worker ask if they received a mobile order?! It did not take long for a young lady to bring my order, she apologized for the wait and thanked me...she should have been at the drivethru because she was much more pleasant. I drove off with my order, made it home within a few minutes and opened my bag to cold fries and a burger that was not prepared as I requested: no bun, no ketchup and no mayo. I am gluten free and sugar free , so I always ask for no bun and no condiments. On top of that, the burger was cold. Worst experience I have ever had and a $10 in the trash!

Food was good, customer service not so much read more Food was good, customer service not so much

The staff made a mistake and only served me 3 nuggets instead of the usual amount. I suspect it was intentional, as the cashier made a comment about my supposed... read more The staff made a mistake and only served me 3 nuggets instead of the usual amount. I suspect it was intentional, as the cashier made a comment about my supposed dislike for chicken. I do enjoy chicken, so this was disappointing.