Wendy's - Irving

Food was good, customer service not so much read more Food was good, customer service not so much

The staff made a mistake and only served me 3 nuggets instead of the usual amount. I suspect it was intentional, as the cashier made a comment about my supposed... read more The staff made a mistake and only served me 3 nuggets instead of the usual amount. I suspect it was intentional, as the cashier made a comment about my supposed dislike for chicken. I do enjoy chicken, so this was disappointing.

The lady in the drive through seemed like she was high. We told her we had 2 online orders and repeatedly told her and even spelt out our names and she still go... read more The lady in the drive through seemed like she was high. We told her we had 2 online orders and repeatedly told her and even spelt out our names and she still got it wrong. Fries were cold and she forgot to give us forks and, two of our drink, and the condiments we asked for.

This establishment is extremely slow. I have visited three times and each time the service has been exceptionally slow. Despite not being busy, they still seem... read more This establishment is extremely slow. I have visited three times and each time the service has been exceptionally slow. Despite not being busy, they still seem to be very slow. It's unbelievable. I have informed my daughter that we will not be returning to this restaurant.

I arrived at this restaurant at 9:50 and waited in line until 10:00, when they informed me that they were closed. Despite having cars waiting and their online h... read more I arrived at this restaurant at 9:50 and waited in line until 10:00, when they informed me that they were closed. Despite having cars waiting and their online hours stating they close at 11:00, they closed early. I recommend that the management speak with their employees about the importance of serving customers who are trying to order food.