Mcdonald's - Irving

I only visited this restaurant on 07/03/22. I paid for my order at the first window, then when I got to the second window, the manager claimed that I hadn't paid and initially refused to give me a refund. After some difficulties, I finally received my money back. I hope they improve their service.

The customer service at this McDonald's is the worst I've ever experienced. The manager should be let go. They forgot to include the fries in my order and refused to give them to me, acting as if I was lying. I was very upset as I tried to explain that I needed them for a special-needs child. It was a frustrating and disappointing experience.

There was a sign on the restaurant door stating that they open around 7 o'clock. We arrived at 7:05 a.m. only to find the door closed. We decided to wait assuming they might be busy. We waited for 15 minutes along with 2 other people, but the door never opened. Despite seeing the workers inside who looked at us multiple times, they did not come to open the door. Eventually, we realized that the restaurant may not be open for dine-in service at all. Disappointed, we left along with the other confused customers who had also been waiting.

My double cheese burgers looked like a 4 year old made it.Fries were over boiled and dry. probably just under heat lamp too long. there were only 2 cars in front of me and I didn't have to wait more than 2 minutes. now I see why..i worked at mcdonald’s and I know how it should be prepared.

WORST LOCATION EVER!! Just drive a little more and go to the location on belt line and walnut hill. We did the self checkout and grabbed a table number like it said. We sat down and waited for our food like it said then I happen to look at the front and a lady very rudely signals me rolling her eyes that my food was ready. My husband went up there saying sorry we didn’t know we had to get it and she said “no one’s big on taking them here” ok let us know before? Just don’t come here. Our ice cream was already melted.