Rubio's Coastal Grill - Irvine

Burned by Rubio's online again. A simple 3 item order, missing 1/3 of the items. I was refunded, and they made that easy, to their credit. And they convinced me the missing food was in the bag when it was picked up. But they claim they couldn't refund the tip since it was done through Door Dash. Door Dash claims Rubio's has to do it. After 40 minutes of talking to both I give up, knowing that I tipped the guy for eating my dinner.Rubio's take zero responsibility for the service (Door Dash). I ordered through Rubio's online, I got emails from Rubio's, with ads to join their Rubio's clubs for points. But the guy on the phone insists they have involvement and point you to Door Dash. DD points you back to Rubios. It's a convenient situation for both parties to take zero responsibility in service. And at the end of the day the honest Dashers get the short end of the stick, because I'm not inclined to tip prior to verifying that I actually get my food.

My favorite Rubios, one employee in particular is fantastic. He has a hearing aid and always has a smile, always a positive part of the experience!I wish I remembered his name but he’s great.

I absolutely love the California Bowl chicken, rice and green sauce. Plus the regular stuff.

Terrible serviceThey missed always miss the order and blame DoordashWhen called and talked to manager (Maria), she was so rude.She said you have to call Doordash!!

We ordered delivery for one of our employee's birthday.Half of the ordered was not delivered!!When we called and complained, someone very rude told us that it was not delivered because our oven was broke!!He promised us to refund, but never happend.