Prezzo - Ipswich

Booked a table online for 5 , unfortunately 2 couldn't go as their baby sitter didn't turn up. We were put on a table for 4, we couldn't read the menu as it was... read more Booked a table online for 5 , unfortunately 2 couldn't go as their baby sitter didn't turn up. We were put on a table for 4, we couldn't read the menu as it was too dark, bear in mind there are no lights above our table, the lady behind the bar said she would turn the lights up, as I said there are none above or around us?? One wonders how that was meant to help. They hardly spoke, didn't explain apart from there were no other tables available in an empty restaurant. OK maybe they were reserved but no-one had arrived yet... in which case where was the table for 5 (not 4) that we originally booked and only changed when we arrived. This is not the first time we have found the staff difficult and rude, but had hoped after a couple of years their attitude had changed. When we left to go elsewhere the young man made comments which when he was asked to repeat, turned red and made a hasty retreat. In case you need to check the bad lighting it's right in front of the bar. I do not like to make negative comments and would normally just refrain from giving a bad review, however I would say they need to learn about customer services and hopefully someone in management reads this .

Recommended dishes Garlic Bread, PizzaMore read more Recommended dishes Garlic Bread, PizzaMore

I am not one to complain but..... starters and mains arrived very quickly. After that we were forgotten. 2 hours in total we were there and we must have had our... read more I am not one to complain but..... starters and mains arrived very quickly. After that we were forgotten. 2 hours in total we were there and we must have had our mains after 20 minutes. Lasagne was full of gristle. I ended up picking out the pasta and just eating that. I had 2 children with me both of whom ate from the kids menu. I was charged for an adult cloudy lemonade £3.95!!! rather than a kids one which should have been free within the kids price. When I queried this, I was told if there had been a misunderstanding, it was my fault what happened to the customer is always right? Why would i order a child an adult one, when a kids one is free within the meal price?! First review I've ever written, but I left there absolutely fuming! Meal type: Dinner

Lovely food ....would defo return read more Lovely food ....would defo return

The food was delicious there was friendly service as the staff attended to all of our needs. The cocktails i had could of tasted better, but overall this was a... read more The food was delicious there was friendly service as the staff attended to all of our needs. The cocktails i had could of tasted better, but overall this was a lovely meal!