Reviews - Caffe Nero
Reviews summary
Café Nero near Buttermarket in Ipswich offers a mixed experience for its patrons. While many rave about the quality of the coffee, others express disappointment over cleanliness and service issues. Complaints mention unkempt areas, including dusty tables and messy restrooms, which detracts from the overall environment. Despite these concerns, some customers appreciate the prompt service and cozy seating options, particularly for those multitasking with laptops. Noteworthy is the commendable staff service, particularly from individual team members who create a welcoming atmosphere. Improvement in cleanliness and restroom facilities could elevate this café from good to great for all visitors.
Was Anonym at Caffe Nero a mag?
Megan's expertise shines as she crafts a flawless morning cold coffee at Café Nero. Her attention to detail and superb brewing skills create a delightful beverage that sets the perfect tone for a refreshing start to the day. Exquisite taste and impeccable service. View all feedback.
What whubrian dislikes about Caffe Nero:
Staff are unprofessional and emotional they yell as if they’re being held on gunpoint. The Romanian barista who served me couldn’t even make beverages properly, she has trouble comprehending her customers, it’s the worst ever thing I’ve ever drank. You wouldn’t get this unprofessionalism in Costa Coffee. Plus their WiFi doesn’t connect, cleaning equipment are all over the place and pricing doesn’t justify their quali... View all feedback.
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Reviews from various users
Last update : 05.07.2026
Great coffee, cosy seating both downstairs and upstairs, nice pastries and cakes too and great friendly staff
Last update : 29.06.2024
I am not from Ipswich, but I was visiting family in the USA and decided to check out this restaurant because it looked unique from the outside. The service was fantastic - our server even returned our change, but instead of keeping it as a tip, she generously donated it to a charity.
The food and drinks at this restaurant are delicious, and the staff is friendly and welcoming. The atmosphere is good as well. They accept vouchers for three £1 coffees, which is a nice perk. The only downside is the location of the restroom, which is upstairs and locked. You have to ask for a key before going up, which can be inconvenient if you forget. Despite this, I enjoyed a delicious hazelnut iced coffee, which was a bit strong but still delicious.
The coffee is still great, but the outdoor seating area needs improvement. There are dirty cups, plates, and tables that haven't been wiped down, discarded takeaway cups, and trash on the floor, as well as full ashtrays. The restaurant can definitely do better in maintaining cleanliness.
It's a place with friendly staff and everything is great. I definitely recommend you to try it.
I just stopped in here for a quick drink, but enjoyed the space and atmosphere of the upstairs area. It wasn't too busy, late in the day on the weekend, so I was able to just relax in the comfy chairs for a while with a hot drink. Service and drinks were standard for a Nero, no complaints.
Last update : 11.11.2023
Walked in at 5:45pm this Saturday evening baring in mind they close at 6pm and got turned away as they was closing soon. Disappointed.
Would have been a 5 but didn’t have my favourite egg sandwiches. Great coffee. Prompt service ordered over the phone 9 items at 5pm and was ready as soon as I arrived 10 mins later.
I visited Cafe Nero near Buttermarket in Ipswich today with some friends as I did before. My friends tend to appreciate the coffee in this place, me, not so much... Its a bit too strong for me. The problem in general is that their toilets usually are very messy and overall, today were completely out of service. So, there was no toilet available for the customers to use. When I asked the staff they apologised and said that the nearest toilet to use is the one in Buttermarket shopping centre (aprox 5 mins walking). I insisted and I was redirected to the manager who she did apologise again for the inconvenience, which I appreciate, but I really needed to go to the toilet and I insisted one more time, the manager did not had any sympathy for me and continued to send me to Buttermarket Shopping Centre. When I asked to make a complaint about she told me to go on website and seemed disturbed by this fact, I tried the website but I could not find any possibility to write that complaint, hence this review. I am so disappointed by the way the manager and staff managed the situation today. You serve drinks but do not have a toilet available... What about staff? Did they had to go to Buttermarket Shopping Center as well? Then come back and carry on theirs shift? Like I had to do?
Staff are unprofessional and emotional they yell as if they’re being held on gunpoint. The Romanian barista who served me couldn’t even make beverages properly, she has trouble comprehending her customers, it’s the worst ever thing I’ve ever drank. You wouldn’t get this unprofessionalism in Costa Coffee. Plus their WiFi doesn’t connect, cleaning equipment are all over the place and pricing doesn’t justify their quality. Do not visit Caffè Nero at buttermarket waste of space. Wish I could rate this cesspool with zero stars.
We stopped here for a quick coffee and hot chocolate (my daughter likes hers with oat milk). As downstairs was busy, we went upstairs where there are lots of tables for people to use with laptops and also quite a few comfier sofas and armchairs to relax in.
Last update : 27.11.2022
My brother and I went into neros in ipswich we had a big latte each a bacon roll was beautiful my brother used his app for the first time so he got s,bonus lettermarks
Lovely cosy experience, with great coffee and wonderful staff. My go-to coffee chain.
Café nero never disappointed. Not only is the coffee cappaccino beautiful latte amazing, it has a very relaxed atmosphere that is excellent for a beautiful afternoon break. the personal also always makes a babychino for the small child!
Beautiful large proper cup coffee muffin's really nice wet beautiful staff polite and helpful
Excellent. large selection and large service. simply the best coffee and coffee house in ipswich
