Shake Shack Polaris

Wow, where to even start? Employees making videos and screwing around, tables greasy and garbage on the floor, and this place was EMPTY. Over priced underwhelming food. Chicken bites were microscopic and mostly bread, absolutely dripping with fryer oil. It left oil slicks in the ranch dressing FFS! Burgers small and NOT worth the price they’re asking. You can talk all day about sourcing and quality but if a family of four can’t eat here for under $40 what are you doing? We tried for a redemption attempt and let the kids order shakes after the meal. Fail. $7 milkshakes are a crime. Corporate greed and management incompetency at its finest here. It’s no wonder your employees avoid customer interaction, they know how upset everyone is going to be with their shake shack experience.

They don't have any cashiers, they make you do that work for them. Their tablet doesn't respond to touch well, and their menu is convoluted. They have no combos or anything, so you have to buy $5 fries, a $4 drink, and a $10 burger separately, absurd prices for what this food is. I used to love shake shack, but this one has cemented never visiting one of these joints ever again.

We waited over 40 mins for our food, the manager did offer to make it or refund the order, even with him making it there was still a sandwich that was missed, and the food was not anything to write home

My girlfriend and I have been loyal customers since they came to columbus. But the problem I had with the polaris locating is that they were very rude!They called our name and tossed our food on the counter. When you stand near the counter wanting some help for whatever reason they act as if your not there. I will never go back to that location again! Swensons here we come!

Ordered 2 cheeseburgers, hamburger, and a drink was $26. Thinking that as long as it’s good, it will be ok. All 3 burgers were charred to a crisp well beyond burnt and probably not fit to consume. Tried to reorder one that also had the cheese burnt to a crisp. Server was very gracious about it but I won’t be coming back.