Reviews

Overall Total Score
2.3 out of 5
Acceptable | 1896 reviews

What User likes about Sugar Factory Indianapolis:
eating was great! only what I didn't really like was the cappuccino I got, and our server always seemed like it was in a hurry when we ordered and we felt a little rushed to time. View all feedback.

What User doesn't like about Sugar Factory Indianapolis:
This restaurant is definitely worth a visit for drinks and desserts, but the food didn’t justify the price tag. The drinks were overloaded with dry ice, leaving them mostly slushy by the end. The seating arrangement was quite uncomfortable; it felt like we were dining right on top of other patrons. While our server was friendly, they didn’t inform us about the automatic gratuity that was added to our bill. Additional... View all feedback.

Reviews from various websites

Menu
2.6 ★ from 10 reviews

Eating was great! only what I didn't really like was the cappuccino I got, and our server always seemed like it was in a hurry when we ordered and we felt a lit...

read more

Host and server ricky was so nice and energetic. they were helpful and had great attitudes. eating was a bit high, but okay

The food was cold and overpriced. My friend's waffle was hard. The Sugar Factory in Chicago is far better than the one in Indianapolis.

The food was average, but the service was disappointing. They automatically added a 20% gratuity, yet we still waited an hour just for our drinks.

This restaurant is definitely worth a visit for drinks and desserts, but the food didn’t justify the price tag. The drinks were overloaded with dry ice, leaving...

read more
Opentable
2.7 ★ from 1886 reviews
MayaB
12.01.2024 - 11:01

Overall, it was a great experience. I would definitely return to another location in a different city. I really enjoyed it.

Leopold
12.01.2024 - 11:01

You're really paying for the experience here. The atmosphere is lively and enjoyable, but the food was just average, and the prices are quite high. Our server w...

read more
TroyF
12.01.2024 - 11:01

Took well over an hour to get our food. Arrived cold and wrong. Drinks were not made correctly either. The manager did take care of everything but the drinks an...

read more
foodindiechick
12.01.2024 - 11:01

Wish they danced for birthdays, Friday night at 8 PM had a lot of empty tables atmosphere was way too bright for evening dining hours. We did witness two celebr...

read more
AngelaM
12.01.2024 - 11:01

Food quality for the price expectation/hype was a let down. You would think adding in a 20% “mandatory service charge” would reflect in your service, but it’s a...

read more

Good Rated Restaurants near Indianapolis

4.4
Menu
Table booking
Open Now
4.4
Menu
Table booking
Open Now
City: Indianapolis, 1464 W 86th Street Indianapolis, IN 46260, 46260-2184, United States
"Well - nothing special. The food is good, but overpriced."
4.9
Menu
Table booking
Open Now
4.9
Menu
Table booking
Open Now
City: Indianapolis, 10584 E US Hwy 36, Avon, IN, 46123, 46123-7984, Indianapolis, United States
"Love the garlic pizza sauce and the wings are great, too!"
4.8
Menu
Table booking
Open Now
4.8
Menu
Table booking
Open Now
City: Indianapolis, 1464 W 86th StreetIN 46260, Indianapolis, United States
"Lots of fun new things to try and everything was delicious"
4.7
Menu
Table booking
Open Now
4.7
Menu
Table booking
Open Now
City: Indianapolis, 5763 E 86th St, Indianapolis I-46250, United States
"Beautiful place, good food and good feel. Would recommend."
4.8
Menu
Table booking
Open Now
4.8
Menu
Table booking
Open Now
City: Indianapolis, 3301 E 10th St,IN 46201-2503, United States, Indianapolis
"Loved eating, many options as well as specialties."
4.7
Menu
Table booking
Open Now
4.7
Menu
Table booking
Open Now
City: Indianapolis, 601 East New York Street Indianapolis, IN 46202, 46202-3707, United States
"Best fine dining experience in Indianapolis hands down!"
4.7
Menu
Table booking
Open Now
4.7
Menu
Table booking
Open Now
City: Indianapolis, 2727 E. 86th StreetIN 46240, Indianapolis, United States
"It was our Wedding anniversary. Everything was perfect"
4.7
Menu
Table booking
Open Now
4.7
Menu
Table booking
Open Now
City: Indianapolis, 110 W Washington StreetIN 462043431, Indianapolis, United States
"Great in every way. A not to miss dinner! Service special"
4.7
Menu
Table booking
Open Now
4.7
Menu
Table booking
Open Now
City: Indianapolis, 9922 E 79th St, 46256, Indianapolis, US, United States
"It is one of the best ice cream shops in the U.S. Please try it."
4.6
Menu
Table booking
Open Now
4.6
Menu
Table booking
Open Now
City: Indianapolis, 5650 E 86th St, 46250, Indianapolis, United States
"We were a group of six women who can definitely eat, and our server Anthony was incredibly patient with all our requests during the endless fondue nig..."