Fazoli's - Indianapolis

While it seems there have been some improvements lately, my order was still not right. I requested a regular spaghetti with meat sauce, but instead received a s... read more While it seems there have been some improvements lately, my order was still not right. I requested a regular spaghetti with meat sauce, but instead received a small spaghetti with just marinara. I only realized the mistake once I got home. The receipt didn’t have a phone number or website, which made it hard to contact the staff about the issue. Furthermore, the breadsticks are now noticeably smaller and stale.

The service was exceptional! They delivered the food quickly, and the meal was absolutely delightful! read more The service was exceptional! They delivered the food quickly, and the meal was absolutely delightful!

It's fast food Italian. While the fresh shredded Parmesan adds a nice touch, overall, it's nothing to rave about. The breadsticks were good, though. On the plus... read more It's fast food Italian. While the fresh shredded Parmesan adds a nice touch, overall, it's nothing to rave about. The breadsticks were good, though. On the plus side, the restaurant was clean, and the service was friendly.

I usually enjoy the food here, which is why we drive out even though the location isn't great—it's the closest to our home. However, this visit was very disappo... read more I usually enjoy the food here, which is why we drive out even though the location isn't great—it's the closest to our home. However, this visit was very disappointing. The staff were unprofessional, cursing at each other and handling food without gloves, and they appeared clearly annoyed at their jobs. One employee even loudly declared in front of customers, "I don’t care, let them fire me; I don’t care anymore." The tables were dirty, and we weren’t offered any bread. I won’t be coming back and regret spending $40 on this meal.

Poor service and an untidy restaurant—there’s always an issue. Multiple times my order was incorrect or not prepared on time. When I submit a complaint on their... read more Poor service and an untidy restaurant—there’s always an issue. Multiple times my order was incorrect or not prepared on time. When I submit a complaint on their website, I never get a response. My order was even canceled without explanation. Every time I try to order ahead, something goes wrong and it's never ready when I arrive. The service and overall management of the store are consistently chaotic.