Fazoli's - Indianapolis

I ordered a bakes spaghetti with extra extra cheese. I was charged for it and when they brought my food it had so little cheese that you could see the spaghetti... read more I ordered a bakes spaghetti with extra extra cheese. I was charged for it and when they brought my food it had so little cheese that you could see the spaghetti and sauce. I returned and kindly asked for more. The manager, I could hear from the table, said that is extra cheese how much do they want? Well, enough to cover the top! When i got it back they had it right and it was very good. The Breadsticks were a bit crunchier than normal, but they had alot of garlic which we like. The lady at the counter was friendly enough.

Went inside to order take out a little after 6 and no one in drive-thru. We got a #7 made it a meal, #9 made it a meal and a Regular Fettucine Alfredo. Only had... read more Went inside to order take out a little after 6 and no one in drive-thru. We got a #7 made it a meal, #9 made it a meal and a Regular Fettucine Alfredo. Only had 1 family order ahead of us. Only took them 20 minutes in and out. Service was friendly and fast. Food was hot and good. Great job! Will come back for sure.

I genuinely wish I had trusted my instincts when I arrived and just walked out. The place had a terrible garbage smell as soon as I entered, and the floors were... read more I genuinely wish I had trusted my instincts when I arrived and just walked out. The place had a terrible garbage smell as soon as I entered, and the floors were dirty and sticky. Unfortunately, I felt unwell for the rest of the day. The corporate office really should do an unannounced inspection. While the staff were friendly, I can't ignore how much I regretted eating there.

While it seems there have been some improvements lately, my order was still not right. I requested a regular spaghetti with meat sauce, but instead received a s... read more While it seems there have been some improvements lately, my order was still not right. I requested a regular spaghetti with meat sauce, but instead received a small spaghetti with just marinara. I only realized the mistake once I got home. The receipt didn’t have a phone number or website, which made it hard to contact the staff about the issue. Furthermore, the breadsticks are now noticeably smaller and stale.

The service was exceptional! They delivered the food quickly, and the meal was absolutely delightful! read more The service was exceptional! They delivered the food quickly, and the meal was absolutely delightful!