Kfc - Immokalee
Kfc
Description
This KFC offers clean, well-kept surroundings and standout chicken pot pies, but recurring operational problems cloud the experience. Diners report missing chicken in orders, unexpected upcharges, inconsistent enforcement of mistake policies and poor phone support, sometimes including abrupt or rude staff interactions. Service can be slow; menu availability appears unreliable. The food quality can justify returns for some, but management needs to address order accuracy and customer service to restore confidence.
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Feedback
We were informed that they didn't have any chicken available. However, they weren't even close to closing time.
You can't go wrong with the chicken pot pies at KFC. The restaurant is clean and well-kept, although the service was a bit slow. Nonetheless, I'll definitely be returning!
I ordered two chicken bowls through Door Dash about 45 minutes before closing time. When the food arrived, I noticed that both bowls were completely missing the chicken. I called the restaurant to address the issue, but the first employee I spoke with struggled to understand me due to language barriers. A young male staff member took over the call, and I explained that our chicken bowls did not contain any chicken. He informed me that they had run out. I then asked why they hadn't called us, offered a refund, or suggested substitutions. Unfortunately, he hung up on me! I'm really frustrated with the lack of care from the staff here.
