Chipotle Mexican Grill - Hyannis

The most generous act of my life is giving this pathetic excuse for an establishment 1 star, while they truly deserve NONE. There is absolutely no reason for this Chipotle to still be running, they have no idea what they’re doing. Consistently understaffed, consistently screwing up orders, THEY’RE PITIFUL. Do not waste your time or money eating here. And here is a fun picture of what my burrito bowl ended up looking like! I asked for chicken, white rice, black beans, guacamole, corn, lettuce, and cheese

This place needs leadership. Nick, the general manager, is missing in action. It’s difficult to articulate how consistently horrendous this establishment is. Over the past few years I’ve been here numerous times and I’m not kidding, never once has there not been an issue. Today there was no chicken, vegetables, guacamole, vinaigrette…but many missing ingredients is standard for this location. Our visit today began with a handwritten sign, “no forks or spoons.” Inside, the soda fountain was ran by itself while everyone just stared — maybe they were trying to create some ambient water fall sounds while you wait in line?! After waiting in line for 15 minutes we ultimately just left as we watched the employees prepared food, walk around the kitchen for ingredients touching multiple surfaces,and work the cash register with the same gloves. If you don’t mind risking a little foodborne illness and only want an ingredient or two in your burrito/bowl — give this spot a try (and don’t forget to bring a fork! . Otherwise, probably not worth the trip.

Do not eat at this chipotle, specifically this one. It is a wonder that corporate hasn’t come in and cleaned house, that or the health inspector. 7:00pm dinner rush, the 5 employees behind the counter lacked leadership, organization and basic understanding of what to do. Clearly needs a new manager. Maybe promote the ONE guy making entire burritos and ringing up customers, unclear what’s the other 4 we’re doing. They were out of lots of things. No ice in drink machine, floors looked like a bunch of drunks had a late night food fight in the dining room yesterday. Been three times in a couple months, each experience worse than the last. Go next door to 5 guys or if you want a burrito, Taco Bell or Sam Diego’s is around the corner.

Do not ever waste your time and go here. I love Chipotle but this is awful. First encounter the rice clumpy and watery and only had spicy chicken. Second encounter they had no beans, gave me literally 6 tiny pieces of chicken and literally gave me about 8 strips of lettuce. The food looked so unappetizing. On both occasions the food was cold and service slow. Nasty!!!!

This Chipotle was awesome. Chris and his team, especially the new man who wore a #21 chain on his neck was great. I think they treated us with the most respect of any fast food place ever. I truly enjoyed my visit and my kids said that this one tasted better then the one near us too. Great visit. They were so helpful, courteous, pleasant and overall fun. We enjoyed the atmosphere and the experience. Thanks Chipotle. Keep up the good work.