Red Lobster Hospitality, LLC

My family and I dined at the Montgomery, Alabama location on 05/12/2022 for our youngest child's 13th birthday. She requested to have her birthday dinner at Red Lobster because at other locations we frequently visited, the food and service have always been consistently amazing. Unfortunately, this is not what took place that evening. The food was over salted and over-cooked. We ordered mussels as an appetizer. The server first brought out Brussel sprouts. When I corrected his mistake, he brought out a bowl of mussels, without the bowl to release the steam, without the small fork with the lemon wedge, and without the garlic bread, which later came; hard and cold. We also ordered mozzarella cheese sticks that were cold and not golden brown. The marinara was cold as well. On to salads, my daughters and I all ordered Ceaser salads, however, they received their's and I did not. However, what they received was overdressed and limp. My spouse requested Italian dressing and never received that, nor a vinegar and oil option. Our entrees were terrible! My wife ordered a pick two with a medium sirloin and Walt's friend. She received a medium-rare steak and no shrimp. When I corrected the server again, he brought out a shrimp scampi. I corrected him again, and he produced the most over-salted fried shrimp ever. The birthday girl ordered Lobster fest and my youngest ordered an Ultimate Feast and her crab legs were watery and unflavorful. The flounder on my pick two was old and flavorless. I spent 167.17 dollars for the food we left all on the table. Her birthday dinner was ruined and I haven't even spoken about the fact that we had to wait 15 minutes to be seated in front of a bathroom that wreaked of urine. I was a server at a Red Lobster for 5 years in two states and have visited one in just about every state and I have NEVER had such a terrible experience. We left hungry and sick. I am not on hypertensive medication but I was literally sick for the next two days and so was my spouse. This location needs major assistance from corporate or I fear they may kill someone. It is clear that the corporate recipes are not being followed, nor is the pride being upheld to the normal standard that Darden Restaurants are usually at.

We where a party of four. My food is always great, except the stuffed mushrooms have the recipe change? I live in Selma Alabama. I Love red lobster. My family don't like me to pick the restaurant. Because it's always red lobster for me .The waitress was great.

Went in on 4/8/22 to dine in the waiter told us it would be a 10 minute wait well after waiting 25 minutes we finally got a table. I’m 32 weeks pregnant and became very irritated. I ordered a lobster tail and shrimp Alfredo my lobster tail was undercooked and it instantly made me sick My husband got create your own feast the trio platter his food was fine. I’ve never had a problem with this establishment until now. Hopefully if I choose to go back that it will be better

The waiter was really friendly and recommended the meal..

I want to say our waitress and eat were great! we have turned our waitress very well! do not complain about these points at all. my complicity is that...we were told that our waiting time would be 30-40 minutes. That's normal, so no biggie. but it was about an hour, we would have known that we had gone elsewhere. several families that came after us were set before us. I suppose it was because they (host or hostess) show their friends, family, etc. fallen. I checked twice with the hostess and hostess and was told we were the next. but I saw another family visit and sitting. we stood up and started to go to our car, then they told us our table was ready. When we searched the restaurant, we could see the people who just came in and got long places before we sat. not sure we make another trip to this place.