Mod Pizza - Humble
Mod Pizza
Description
Nestled in the heart of the city, this restaurant's atmosphere is a blend of efforts toward cleanliness and culinary offerings. Patrons have reported inconsistent service experiences, with some praising the staff's friendliness and knowledge, while others noted unprofessional behavior and a chaotic environment. The pizza receives mixed reviews—some find it enjoyable, while others criticize overcooked pasta and incomplete orders. Although the establishment has a strong appeal for vegan options, recent visits suggest a decline in quality. Overall, the restaurant presents a polarization of delightful moments and frustrating encounters, leaving customers divided about future visits.
Feedback
This place is amazing! The place was clean. My first time eating here. They walked me through the crust and the price. The staff is awesome. The pizza was great. I really enjoyed the blackberry lemonade . I forgot to take pictures of the pizza all I have is a empty box lol!! I will be back with my family.
TERRIBLE. I ORDERED 9 PIZZAS FOR DELIVERY. I SPECIFIED ON EACH ONE I NEEDED A RANCH CUP. I SPENT $110 ON THESE PIZZAS TO BE DELIVERED WITH NO RANCH. I CALLED TO SEE WHAT THEY WANTED TO DO, AND THEY SAID THEY COULD DELIVER ME SOME RANCH BUT IT WOULD TAKE 45 MINUTES.... WHEN I SAID OUR PIZZAS WOULD BE COLD, SHE TRANSFERRED ME TO THE STORE AND NO ON THERE PICKED UP THE PHONE. I WANTED A REFUND AND WILL NEVER BE BACK TO THIS LOCATION. THE LADY ON THE PHONE SAID THE MANAGER AGREED TO GIVE US A PARTIAL REFUND AND ASKED WHAT AMOUNT I THOUGHT FAIR? UPON TRYING TO EAT OUR PIZZAS, ONE WAS RAW/NOT DONE, 3 WERE CHARRED SO BAD ON THE BOTTOM WE HAD TO TRASH THEM BECAUSE THEY TASTE LIKE CHARCOAL. ONE OF THE CALEXICOS I ORDERED WAS MISSING THE BUFFALO SAUCE. COMPLETE TRASH AND INCONSISTENCY. THE ABSOLUTE WORST CUSTOMER SERVICE AND EXPERIENCE. I WILL NEVER GO BACK HERE AGAIN.
When I entered the restaurant, the staff appeared to be in the midst of a deep cleaning. The place had a strong smell of cleaning products mixed with the aroma of pizza. Although it was good to see they were cleaning, it seemed like they were trying to tackle too much at once. I had to wait for them to finish before I could be seated.
The food is delicious! The employees are welcoming and dedicated to maintaining a well-stocked and clean environment.
We have been here a few times, and all other times were great. Todays visit was horrible. My daughter has a dairy allergy so we order hers with dairy free cheese. Mind you, I told them this as soon as we began ordering. The lady who makes her pizza almost doesnt change her gloves from making previous pizza that had regular cheese. All the meats are covered in mazzarella. Kindly asked to have meats for my daughter pizza that have not been touched. Was given an attitude. I do understand cross contamination is impossible to avoid in a pizza place with regular cheese... but there is a lot more they could do prevent it a lot more. We ordered a mega dough and it was completely burnt.. we love MOD pizza due to the dairy free option but if you have a dairy free kiddo, id avoid this location at all cost. Completely disappointed.
