Dunkin' - Humble

I pulled up to the drive-thru and called out my order, but no one responded. I had to drive all the way to the order window to find two employees on-site who st... read more I pulled up to the drive-thru and called out my order, but no one responded. I had to drive all the way to the order window to find two employees on-site who still weren't acknowledging me. Eventually, I ordered a large decaf hot coffee, but instead of fresh coffee, they gave me lukewarm coffee that had clearly been sitting for a while. I took it back, and this time they served it correctly. The employee apologized, but honestly, I wasn't convinced.

The staff here were incredibly friendly! It was especially crowded due to National Doughnut Day! read more The staff here were incredibly friendly! It was especially crowded due to National Doughnut Day!

Every time I come here, I have a great experience. Shout to MAYA forever so pleasant, patient and friendly in the drive thru. read more Every time I come here, I have a great experience. Shout to MAYA forever so pleasant, patient and friendly in the drive thru.

Went in this morning to grab my son breakfast before his appt. Instead of donuts he asked could he have a sandwich with sausage cheese. The female at checkout w... read more Went in this morning to grab my son breakfast before his appt. Instead of donuts he asked could he have a sandwich with sausage cheese. The female at checkout was very nice (she’s the only reason for 1 star the fact I couldn’t put anything less) stated they have a sausage, egg cheese. I said that’ll work, just no egg because he’s allergic. She proceeded and said she’ll just take the egg off. Well as I’m waiting, the food prep station is open so I saw the young lady making the sandwich. She made the sandwich with the egg on it but realized it said it said no egg. She then took the egg of bought the sandwich to pickup. I explained to her (nicely) I saw the egg touched that he’s allergic. Boom, attitude unprofessionalism activated. Her voice escalates and says “we need to know if their is an allergy”. I looked at my receipt it states no egg, I then show them. At this point I thought she was remaking the sandwich, but NO, I’ve been standing for at least 3 minutes. Another lady walks up and said do you want a refund? You mean to tell me I’ve been standing here and it wasn’t being remade. During this the blonde young lady with the white vapor Max is upset, agitated, and bothered. Engaging in convos with other employees that seemed towards me, but I won’t assume, was distasteful even if it wasn’t. You’re in a customer service business that is open and customers can hear and see everything. The young lady then come back that asked would I like a refund to say “can I give you a refund or something else?”. I asked for something else, but I noted the unprofessionalism. I see why the overall stars are 1.5, that’s ridiculous. We do frequent this location but usually through the drive thru. This is an unfortunate day of events, because my kids request this place I actually love their avocado toast. But I’ll simply have find another location. Do better with customer service please. Note, I made my order at 9:40 and didn’t leave until 9:55. Smh.

Worst customer service ever. On multiple occasions. By different staff members. They apparently teach servers to be asinine. Manager who came to assist on one o... read more Worst customer service ever. On multiple occasions. By different staff members. They apparently teach servers to be asinine. Manager who came to assist on one occasion was respectful and courteous. Why do I return? Because I drive delivery in the area. THE WORST! See Ms Garrett's review. Exactly what I experienced on MULTIPLE occasions.