Dunkin' - Howell
Dunkin'
Description
At the Lithia Dunkin, patrons have encountered a disappointing pattern of service characterized by incorrect orders, delays, and unprofessional staff behavior. Customers report multiple instances of receiving the wrong items, such as coffee sizes and poorly assembled bagels. Attempts to resolve issues often lead to frustration, with locked doors during open hours and rude responses from employees exacerbating the problem. Many visitors express their intention to avoid returning to this location, highlighting a concerning trend of inconsistency and lack of customer care. Overall, the experience at this Dunkin has left a negative impression on its clientele.
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Consistently great coffee and laugh. nothing unexpected and there is something to say for that!
I have been to this location multiple times and never had a good experience. Previous times I have listened to the immature staff laugh at me and mess up my orders before to the point where it was a hassle just to get it fixed. Today I ordered a large coffee and was given a small size. I tried going inside to have it fixed and the door was locked during public hours ? Super confused and the staff was even more rude when I went back around. I don’t understand the immaturity and incompetence. Shame on you guys.
Had not been to the Dunkin in Howell. Super service and congeniality.
I have visited this Dunkin' location several times and have never had a positive experience. In the past, the unprofessional staff have laughed at me and repeatedly messed up my orders, making it difficult to get them corrected. Today, I ordered a large coffee but was given a small one instead. When I tried to go inside to fix the issue, the door was locked during open hours, which was very confusing. When I returned, the staff were even ruder. I don't understand the immaturity and lack of competence. This is very disappointing.
This Dunkin' location is quite noisy because of the excessive profanity used by the young staff. This has been my least favorable experience at any Dunkin' to date.
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