Pan Dulce - Houston
Pan Dulce
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"A delicious and fresh bread for a good coffee, thank you."
If I buy bread, it is definitely here, always fresh, thank you.
I love this place. They can give them a picture of the cake they want, and they can do the exact or better. they go beyond and beyond. we ordered a cake last minute and they told us that they were trying to fit the order as they were super busy and they did this to me is a big plus. my mother loved the cake and it tasted very fresh and it was a big hit. will be on this weekend again one for a birthday of friends and put a next month for my birthday? can not wait!
The customer service at this restaurant lacks professionalism. The staff members have a rude attitude and there is disorganization when taking orders. When I called to check on my order, I was told it would be ready in 30 minutes to an hour, even though I had requested it for a specific time. The staff members seemed to blame me for not providing a specific pick-up time, and insisted that I should have been more responsible as a customer. After a heated exchange, I was hung up on by one staff member and then lectured by the manager about my role as a customer. Overall, the lack of professionalism and customer service at this restaurant is unacceptable. I would advise others to avoid this place, as my experience seems to echo similar negative reviews regarding order accuracy and customer service.
The cake tasted delish
