Rocky's - HOUNSLOW

The staff at the restaurant messed up my order three times, resulting in us not getting enough food. Additionally, the food we did receive was cold and one meal was missing. When I called to speak to the supposed manager/owner, they were very rude, dismissive, and disrespectful. They refused to acknowledge their mistake or offer any kind of resolution. The customer service was absolutely appalling. I will not be returning to this restaurant.

I used to love Rockys when I was younger, but since the new branch opened, the quality has gone downhill. I've tried their food three times now - the paneer wrap had no flavor, the chicken burger was bland, and the burger bun was soggy. Even the chips I had from there were dry and soggy, not fresh. I would recommend staying away from the Cranford branch, as the quality has definitely slipped. The white boxes the food comes in are also not very presentable.

First visit since they re-opened and I ordered the Chicken burger meal and 1 piece of Chicken. Busy Sunday evening but got served fairly quickly and food was ready within 10 minutes. Burger and fries were OK with the Mayo and Chilli sauce added on. The single piece of chicken on the other hand started off ok but then I found a horrible looking part and that kind of just put me off. The piece itself was very small and not value for money. Take a look at the picture of the chicken and decide for yourself if you would want to eat it or not. Needless to say this went straight into the bin; what a waste of money that was. Don't think I'll be rushing back here again in a hurry. Stick to KFC for some proper Chicken pieces.

Thought try somewhere different...Chicken burger had no taste, really bland, burger roll falling apart. First fried chicken place where they don’t do side breast so opted for thigh...looked grey and dull rather then golden colour...1 bite and in the bin...had a bit of a dodgy stomach after. NEVER AGAIN.

I ordered my food at 9pm got to the place at 925 pm order wasn't even ready {ok no probs than offered me 5 chicken wings when i have ordered 2 pc chicken .so i drive to the restaurant just to find our my order is not available{or they cant be bothered to cook it there no explanation given never again and its very now expensive but to drive to the place and not even bother to give you the right order is absolutely unexpectable. Sticking to KFC