Kfc - HOUNSLOW

#6 - Fast Food - HOUNSLOW, American, Sandwiches

Kfc

Kfc
2.8 / 5 (3038 reviews)

Description

This restaurant presents a stark contrast, oscillating between excellent food quality and troubling service. While many patrons praise the delicious offerings and friendly staff, concerns about poor organization and inconsistent order fulfillment persist. Issues such as missing items in takeout orders and unprofessional behavior mar the dining experience. Additionally, some customers report serious hygiene concerns and racially insensitive staff behavior. Despite the commitment to quality food, the overall service raises doubts, leaving many to question whether they would return. Ultimately, this establishment showcases potential, yet struggles with significant operational shortcomings that cannot be ignored.

Last update: 17.01.2026 from: Tim

Feedback

★ 2.8 / 5 from 3038 reviews
bowie0116
29.12.2023

Applaud by service in KFC Chiswick. Firstly served stone cold chips, told the girl behind the counter, surely she knew how long they had been sitting there as the shop was quite. She cooked some more, I couldn’t believe it. She only gave me one hot portion and one cold one back, but she was cunning, she put the cold one underneath so I didnt realise until I got home. This person should not be serving food to people and deliberately trying to **** the customer off!!! I really hope head office read this..

deanio1972
29.12.2023

Dreadful service from the staff here and even the manager didn't respond at all to my complaint. Just stood there in silence. Food hit miss that's if they get your order correct. Does not appear very clean abd staff do not seem to follow basic hygiene rules, fingers touching your food. On my last visit I cancelled order due to shocking service my fears around their unhygienic practices. Have also made a formal complaint to their head office Avoid at all costs

carys-r-fern3616
29.12.2023

I feel extremely unwell right now. My daughter discovered a maggot in her chips. Avoid this restaurant at all costs.

tim-l-store8
29.12.2023

This place three times on the trot half food is missing they won’t answer the phone to complain told the delivery driver he said it’s always like this food is **** it’s not the way KFC used to be

762barried
29.12.2023

Absolutely drives me mad ! I order thru uber but there are always items missing from the menu choice either the chips or the drink if you ring in advance to beg them please get the order right please read the notes ect ..they just day yeh yeh yeh and hang up ....half hour later food arrives again items missing ..I ring them . They apologise and say they are busy and that's all they can do ...then hang up disgusting attitude.DONT WORK THERE IF YOU CANT DO THE JOB YOU HAVE BEEN TRAINED TO DO!! ITS US THE CONSUMER THAT SUFFERS !!

FAQ

The second closest station is Turnham Green, located 369 meters away.

More information

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