A&w - Hot Springs

Awesome! Really delicious and fast. My new favorite onion rings, perfectly done. And Root Beer Freeze (blended float) for the win!

I was disappointed with the burger that I purchased on 12-1-2021. I showed my burger bun to the worker at the register and told her it was burned. She called the worker at the grill who said he couldn't do anything about it because he couldn't change the toaster settings. I told them if it wasn't any good I wouldn't be back. When my back was turned one was heard laughing. Afterwards the guys who apparently did the cooking went to a lady working on a computer at one of the tables. I assume they told her what happened because they looked my way. And I assume she was a manager because whenever there wasn't a customer the guys were standing at her table talking to her. I'm giving it a one because zero is not an option.

We went to A&W 11:20am on 1.2.2022 We waited 30 mins for cold fries. The cashier had disgusting long nails that she struggled with to count the money and open the window. After finally getting our food we were told the ice cream wasn't frozen yet and were substituted a regular root beer, without being refunded the cash difference. They didn't even fill the cups all the way. Disappointed :

Our receipt is correct. However the food we received was not. We wanted both burgers meat cheese only. When we got home both burgers had everything on this. Which is a disappointment. I assume because it is a to-go order the employees just do not care to get the food right. We live 20min away so aren't going to turn around to go back. But we didn't eat the burgers it was a waste of money.

Been wanted A&W root beer float for a long time from the actual restaurant. It was refreshing and delicious on a hot day. We don't have one in my city. I bought the A&W mug to make my own back home. I was not impressed though with the burger and nothing spectacular about it. I didn't even finish eating after two bites. I was expecting the burger and fries to be much better and not poorly taste from a well known company as A&W. This is a tourist spot for sure. 5 stars for the root beer float/ mug and 1 less star for the burger and fries.