ASK Italian - Horsham

Has been open six weeks and in a nice situation on the CarfaxVery light and airy.

Just taken 35 volunteers from Cancer Research Uk for our belated Christmas do. Olivia hosted us all evening and was excellent. The food was very good and we were looked after well.

Packed out at lunchtime but staff attentive polite. Excellent choice of menu including Christmas choices. Desserts very tasty. Made our catch up with friends a great experience. Only grumble could do with heated plates as were stone cold so food cooled quicker.

Just had dinner there tonight and paid by Tesco vouchers .That was the stupidest thing as I gave the waiter my phone to get the code from them .I know I had 3 vouchers £30 ,£1..30 £9.00 .When we got back to our hotel .I checked my vouchers and £9.00 and gone .Checked my receipt,the bill £34.55 and he took all the vouchers .To say I am angry is an understatement.and we paid £3.20 for drinks .All he had to do was ask and we would have paid more money and not loose the £9.00

Got a delivery. Food was at best warm, although some was actually cold. That is the items that were correct. They weren't interested when I called about the wrong item and I had to call deliveroo myself. I got the money refunded for the wrong item, but not the delivery charge and I am left with no dinner. Also the pappardelle is more like lasagne. Just thrown into a pot. Awful handing of food. If I had been in the restaurant I would have sent it back but this really isn't making me want to go in there anyway if it is a representation of what they think about customers.