Shish Meze - Hornchurch

I went to this restaurant with some friends, as we have done before. We were not let down, as the food and service were exceptional as always.

The service at this restaurant was absolutely terrible. We had booked a table for 8:30pm and by 9:51pm, we were still waiting. We were given conflicting information by different staff members, which was incredibly frustrating. It seemed that their main focus was on cramming as many people in as possible, without any regard for the wait times. I would not recommend this place and suggest avoiding it unless you have an abundance of time to spare.

My family and I went to the restaurant to celebrate my daughter's birthday. She is five months pregnant and there were 13 of us in total. We were seated in the side extension of the restaurant, which was very cold with a draft blowing on my daughter's back. We had to ask the waiter to turn on the heaters, which he did. Our reservation was for 7:30, but we were only served drinks by 8:15 and still hadn't been able to order our food by 8:30. Despite our repeated attempts to order, we were told to wait. We finally received our food at 9:45, two hours after arriving. When we complained to the waiter, he simply said that we should expect to wait because the restaurant was busy. The food was average and the service was extremely slow. We won't be returning to this restaurant and would rather go to Marleys down the road.

Decors cool been here a few times before, it's been heavily refurbed from what it was. Quite overpriced for what it is. Got a parking ticket for parking on the road. Note to the management you should really tell your guests on arrival, or have some signage to inform guests that parking on the street will incur a fine! Peak end experience.

Thank you for the nice hospitality Hichem is the best we love him so much Always caring and helpful and the big smile on his face so efficient