Bojangles - Hoover

I ordered a family meal, which tasted good overall. However, the side dish was poorly portioned and wasn’t sufficient for three people. The cookies weren’t full... read more I ordered a family meal, which tasted good overall. However, the side dish was poorly portioned and wasn’t sufficient for three people. The cookies weren’t fully baked either; I could taste the raw dough in the center. Unfortunately, I don't think it was worth it. I tried calling the restaurant several times but couldn’t get an answer. Overall, I would rate the food a 2 out of 5.

You can always count on them to serve the most unappetizing and burnt berry cookies I've ever encountered. I've asked multiple times for them to be baked less,... read more You can always count on them to serve the most unappetizing and burnt berry cookies I've ever encountered. I've asked multiple times for them to be baked less, but I always receive the same response: they are cooked the same way as they always have been. I pointed out that this is the problem, but they don't seem to handle feedback well.

I visited this location twice, as well as the location in bessemer and every time the customer service I received is impeccable. I had never had a negative expe... read more I visited this location twice, as well as the location in bessemer and every time the customer service I received is impeccable. I had never had a negative experience, and everyone with whom I interacted was so friendly.

I ordered my breakfast sandwich on a bun and the lady had the nerve to tell me that their bun machine was broken. I love the Cajun filet and I like it on a bun!... read more I ordered my breakfast sandwich on a bun and the lady had the nerve to tell me that their bun machine was broken. I love the Cajun filet and I like it on a bun! This lady was too lazy to go get a bun out of the package to put my sandwich on, that's whatreally happened here. This will be the final time I visit this location and as far as I'm concerned they can shut it down.

One of my favorite chicken restaurants. Very disappointed in the service and my food order. First I had to wait twenty minutes for them to fry the chicken then... read more One of my favorite chicken restaurants. Very disappointed in the service and my food order. First I had to wait twenty minutes for them to fry the chicken then the young lady on drive thru need more training in customer service and last but least afterhaving to wait on my order it was not correct. They really needs to do better. May not ever visit that location again