Freddy's Frozen Custard Steakburgers

I had a horrible experience on 5/19/23. I got food poisoning from an under cooked grilled chicken. Also the restaurant was very dirty, tables had not been wiped down and the floor had trash all over. I should had known better but I decided to order because my kids wanted ice cream and I'm so glad they did not get sick. I will never go there again! Most of the staff was sitting in the lobby eating or talking with other workers no one cared about the inside appearance.!

When they first opened it was the top tier customer service for me. The energetic and friendly staff made you come back. Now the staff has changed, it's slow, rude, and very typical of poorly ran fast food restaurants overall. I got the impression none of the staff wanted to be there, and they didn't want me there either! Even the food is not as good as before.

While I was waiting for my Husband and daughter to return from their school trip I decided to get a lit something to eat. So I decided to go Freedy's. The food was cold and the hamburger was sooooo thin. I won't be back! I feel like they are a overly price and you can tell they are trying to be like steak and shakeFood: 1/5

For a drive through fast food chain this place ranks up there with in and out. Good quality burgers and delicious shoestring fries. Plus the custard is on par with the best of the fast food desserts.

I received a fish sandwich from this establishment and it was COLD! Not only did I circle back to the restaurant twice, I had to return 3x’s for the same issue! After biting into my sandwich, I realized it was COLD and undercooked, more like not cooked! Upon returning to the restaurant and talking with the manager, who did not appear concerned at all, proceeded to argue with me and stated, “ I just saw her (one of the workers) take your fish out the grease” all the manager had to do was look at the sandwich and see that it was undercooked, and to be quite honest why would I waste my time returning her THREE TIMES if there was nothing wrong with my food! So instead of having them make another sandwich, I requested a refund because clearly no one there possess great customer service skills! The workers at establishment had poor customer service skills and made my experience awful!