Subway - Homer
Subway
Description
At this Subway location, customer experiences vary widely. Some praise the staff’s warm, accommodating service and helpful local tips, even during busy times. However, several diners report issues including lost or delayed orders, rude and unprofessional behavior, scant fillings, hard bread, and overly generous condiments that ruin the sandwich balance. While a few found the food enjoyable and service impressive, others left disappointed by quality and attitude. For those expecting consistency and attentive service, this Subway may be a gamble, with reliability and customer care proving inconsistent across visits.
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Feedback
I’ve been a regular at Subway for a long time, and I really enjoy my visits— the staff is always friendly and helpful. However, I've been disappointed with my sandwiches during my last eight visits, which has prompted me to write this review. As you can see in the pictures below, the sandwiches have been so scant lately that it feels like I'm just eating bread. I understand that times are tough, but it wouldn’t hurt to add a bit more lettuce or something! I’ll give it a couple more tries, but if this is the new standard, I might have to look for a different sandwich shop. Oh boy!
The person who made my sandwich hardly added any ingredients. There was just a small amount of everything, with the bread being the most prominent part. Only half of the sandwich had a noticeable amount of cheese, and he even forgot to include the olives. For $12, this was definitely a huge waste of money.
I’ve went to this Subway location in Homer on two separate occasions. The first time I thought it was a fluke since I gave them the benefit of the doubt that they may have had a bad day or overwhelmed due to the amount of customers. They had no bread options, extremely poor customer service and no sauces/bread prepped for customers. A customer even cut us in line and stood right in front of my family but never even said one word or looked at us. Thought that was weird and matched the whole vibe of that place. My mom’s, husband’s and my sandwich were all made horribly with the sandwiches not fully wrapped or cut through all the way. Just thrown about in the midst of chaos.The second time wasn’t even close to enjoyable. I tried to be understanding as possible with a smile cause I was appreciative that they were making my sandwiches cause I was super hungry. The soda machine was all kinds of messed up with no carbonation, little syrup and every option tasted incredibly watered down. They were so awful. I didn’t want to say anything for being further mistreated by employees and wanted to get out of there immediately. The vibe was so off. They had hardly any selection of chips with only 3-4 options available. The employees were very bossy, unapproachable, constantly made my husband and I feel like a burden for ordering food here. When we got home to finally eat our sandwiches we realized the bread was burnt. We ate them anyway since we were so hungry and washed them down with our drinks that tasted off as well. The only thing that tasted yummy was our chips that weren’t even made by Subway LOL. One out of 5 stars and will probably never recommend to anyone or come back to this stressful place again. Just go to McDonald’s it’s so much better and less expensive then a $33 two foot long medium meals including tip.
Great sandwich and friendly atmosphere
I ordered online about 1/2 hour before scheduled pickup (for lunch). As I drove into the store parking lot I got an email that the order was canceled. I went inside to ask store personnel why they didn 't give reason, just sometimes that happens (they were not busy either). It totally put me off on getting a Subway sandwich that day . . . And any day in the future.
