Dunkin' - Hoffman Estates

Bad customer service! I went up the drive tru wanting to order and the lady (she was Indian) seemed like she already had an attitude. She told me to come up to... read more Bad customer service! I went up the drive tru wanting to order and the lady (she was Indian) seemed like she already had an attitude. She told me to come up to the window when I didn’t even get to order. Once I got there I waited for about 5 mins or so wanting to order. The lady started telling me what I wanted to order and while I was telling her my order she cut me off and shut the window. I wasn’t even done ordering and she was rushing me. She kept shutting the window at me until I told her I have other things I want to add. It was about 5 things I wanted to order and she seemed mad that I didn’t tell her my full order from the beginning but she kept cutting me off. She seemed like she was in a rush when there wasn’t any other cars behind me. When she handed my order it seemed like she wanted to throw it at me. It took about 15 mins for me to just order and get the order. I wanted to just leave and forget the order but I really just didn’t have time to go somewhere else.

I visited this location and was very disappointed by the manager's attitude, which I found to be disrespectful. I will never shop or make a purchase there again... read more I visited this location and was very disappointed by the manager's attitude, which I found to be disrespectful. I will never shop or make a purchase there again. I recommend going to Starbucks instead—it's a much better choice.

Always come here after/before work. Super friendly staff and always fast- for those days when running late. Amy usually takes my order and is very polite. read more Always come here after/before work. Super friendly staff and always fast- for those days when running late. Amy usually takes my order and is very polite.

The waitress was impolite. She refused to engage in conversation. read more The waitress was impolite. She refused to engage in conversation.

Avoid purchasing the donuts at this restaurant. They are awful and do not compare to Dunkin' Donuts. read more Avoid purchasing the donuts at this restaurant. They are awful and do not compare to Dunkin' Donuts.