Cold Stone Creamery - Hoboken

Cold stone was a favorite of mine many years ago. I would travel from a neighboring town for the great ice cream. I placed the order online and I had the option to order from Hoboken or North Bergen. Since I?ve had great experiences with Hoboken I figured I take the 20 min drive. Once I completed the order it said the cake wouldn?t be done until 1:45. I needed the cake by none. I called over TEN times. Most times the phone just rang. I spoke to someone who barely understood what I was saying. I explained what I needed, and he asked for my number and said someone would call me back. I didn?t want to leave my number. (People never call back when they say they will. It?s just a ploy to get you off the phone. So, he said call back in 5- 10 so I can speak to the manager. I called back in 20. He said the manager was available to call back again. I called several times and it just rang. He finally picks up the phone after another 2-3 call. I asked to speak to the manager and he says to call back after ten! I call the next day soon as they open. She says my cake CAN NOT be done any sooner. I say no problem I?ll cancel and go to the cold stone in North Bergen. They said they can?t. Long story short don?t go there. The place as gone DRASTICALLY down hill. Customer service isn?t even I thing at the location. I will NOT be back. The place also needs a deep cleaning BADLY!! The cake also looks like a toddler wrote on it

Cold Stone had always been my go-to for ice cream before the COVID. I lived close to Times Square and visited the Cold Stone multiple times a week until it shut down. So, I did not mind taking a 30-minute ride to this location when I returned to New York. This store is nothing but a DISASTER. Not to mention the sad-looking person who barely understood English or Spanish, or the frustrating speed and quality of making ice cream, the environment is terrible!!! Food safety issue? Just pray you won't eat some living creatures in your ice cream! Can you imagine a store that smells like an elevator in the West 4th Metro station where stray people pee every night? Can you imagine eight or nine cooking shovels littered on the table with melted ice cream dripping back into the ice cream bucket? Can you imagine the ice cream in the fridge was melted and frozen multiple times and the packages were crimpled and full of melted ice cream? When you kindly reminded them the ice cream was dirty, they simply ripped it off with a greyish wiping cloth and told you it should be like this. All I can say is that this is NOT Cold Stone. Not any more.

Please have a competent person in communication answer your phone and please have them answer it. Too often no one answers and when they do they can't communicate any proper message with the caller. Also on the Uber Eats and or Doordash app menu I am pretty sure its the DD for sure , you have to *finally* fix your menu. I can't select no cone or no bowl should I want it in a cup Is this done deliberately to make me pay more for having to select one? I also can't select the yellow cake as a first and primary included side option , even though you offer it over the phone or in the store. . That's not really allowing me to create my own creation , is it now?

The guy working here when I came in was so nice and made our ice creams just how we wanted them. A lot of cold stone locations they will just roughly mix in the toppings, but he put his whole back into making our ice creams. I mean he completely mixed them into new flavors it was delicious. He deserves a raise for making the best cold stone ice cream I?ve ever had!!!!

I had the most expensive egg I've ever encountered. I ordered two ice creams for kids, which was surprisingly nearly $20. They didn't even have cones available, and the service left a lot to be desired.