Kfc - Hobbs

My husband accidentally broke the entrance while we were completing the survey! Honestly, this was the best service and food we've had in a long time! Erica and... read more My husband accidentally broke the entrance while we were completing the survey! Honestly, this was the best service and food we've had in a long time! Erica and her team did an excellent job, and they even brought out some fresh fries! We will definitely return! The new chicken sandwich was incredible!

I chose to get KFC on Saturday night, and it turned out to be the worst experience I've ever had. The chicken was stale and lacked any crispiness; it felt like... read more I chose to get KFC on Saturday night, and it turned out to be the worst experience I've ever had. The chicken was stale and lacked any crispiness; it felt like it had been cooked the day before and was way too greasy. The salad was limp, and the corn had an odd color. This was undoubtedly the worst KFC I've ever been to—almost everything went straight into the trash. If you're in the mood for fried chicken, I strongly recommend looking elsewhere.

The food was fantastic, and the customer service was top-notch. I'm giving them 5 stars, but I think they could improve on organization. It seemed like everyone... read more The food was fantastic, and the customer service was top-notch. I'm giving them 5 stars, but I think they could improve on organization. It seemed like everyone was working hard, but there was some confusion about who was responsible for what.

I honestly don’t understand how this place stays open. I arrived around 6 PM and was told I’d have to wait 35 minutes just to get chicken. This isn’t the first... read more I honestly don’t understand how this place stays open. I arrived around 6 PM and was told I’d have to wait 35 minutes just to get chicken. This isn’t the first time either—I’d say it’s happened at least half a dozen times over the past year. I’m looking forward to when Popeyes opens nearby because I’ve never had to wait like this there!

The service has really gone downhill. I ordered two spicy chicken meals with a large drink, but they gave me medium drinks instead. It was a takeout order, and... read more The service has really gone downhill. I ordered two spicy chicken meals with a large drink, but they gave me medium drinks instead. It was a takeout order, and I waited around 45 minutes even though there were only two other customers inside. When I asked at the register about my order, I was told they had just sold the last spicy chicken sandwich to someone in the drive-thru. They offered to substitute chicken strips, and since I was ready to leave, I agreed. However, instead of the sandwiches, I was given four tiny sliders. I definitely won’t be coming back anytime soon, if at all.