Surf Break Cafe - Hilo
Surf Break Cafe
Description
Tucked away behind a gift shop, this café offers an eclectic blend of drinks and vibes, though opinions on the experience vary widely. While some patrons appreciate the creative menu featuring bubble waffles and diverse non-coffee options, others are put off by the café's peculiar surroundings and service quirks. Complaints arise about the lack of traditional sugar options and bathroom facilities, which some find unacceptable for a dining spot. However, for those who come early to beat the crowds, there’s potential for delightful treats and friendly service in a visually appealing setting—making it a unique stop for adventurous foodies.
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Feedback
Fantastic place, very nice people, delicious food. It is a must every time we go to Hilo. Congratulations !
I absolutely loved this place and ended up returning a few more times during my stay. As someone who doesn't drink coffee, I appreciated the variety of matcha and other non-coffee options available. I especially enjoyed the savory cheesy onion waffle. The staff were incredibly friendly and helpful. I'm from Idaho, but whenever I come back, this will be my go-to spot!
We enjoyed coffee and smoothies there for three consecutive days. The flavors were incredible, the service was friendly, and the atmosphere was really cool. Dietary restrictions: They’re very accommodating for those who are dairy-free.
It is nestled behind a gift shop, but the order screen is right at the entrance of the gift shop. I prefer to give my coffee order verbally and didn't appreciate the order stand, although the options were pretty good and you could adjust everything in your order.The place is cute and very hip looking but the latte was bad. It was espresso and milk simply mixed, no foam or froth. Even after I made a note to the staff when I took my first sip, they reassured me that I was having a latte with frothed milk... It definitely was not frothed milk (or very lightly foamed). I would pass on the drinks but cute enough to visit once
This place has gone way downhill. Slow service, burnt tasting coffee, the manager has a bad attitude and weak customer service. Won't be going back anymore. To your response: you didn't address the poor customer service, and bad attitude of the manager. I understand that orders might take longer and that is easily forgivable, a poor response from the manager is not. She is setting the tone for the rest of your staff and how your business treats customers with complaints.
