Ruby M's - Hillingdon

This restaurant includes a mandatory service charge on your bill and requires payment even for subpar service. We have the option to decline paying the service... read more This restaurant includes a mandatory service charge on your bill and requires payment even for subpar service. We have the option to decline paying the service charge, but the staff does not seem to comprehend this. If it is clearly stated on the menu and you overlook the fine print or are not informed that it is mandatory, I find this unacceptable. I believe that trading standards may need to look into this matter.

I ordered takeout and was pleasantly surprised by the fresh and tasty food, which was a nice change from other restaurants. The mogo chips, lamb mushkaki, haadi... read more I ordered takeout and was pleasantly surprised by the fresh and tasty food, which was a nice change from other restaurants. The mogo chips, lamb mushkaki, haadi lamb (although it had lots of bones and could have had more meat), and Methi chicken, accompanied by some naan, were all delicious.

Nothing extra ordinary but nice, neat and acceptable on a weekday evening. Service is good, choice of food is large. Prices are average. The main item to be not... read more Nothing extra ordinary but nice, neat and acceptable on a weekday evening. Service is good, choice of food is large. Prices are average. The main item to be noted here is that most of the food is cooked fresh after orders are given. Rating at three stars is mainly because nothing stood out above average but average rating is well deserved.

We booked a table for 6, now the staff are amazing friendly. The 2 that dealt with us. Yes certain things from menu wasn’t available and it was good apart from... read more We booked a table for 6, now the staff are amazing friendly. The 2 that dealt with us. Yes certain things from menu wasn’t available and it was good apart from the bindhi bhajya we had, awful. But if you don’t try you don’t know. What I hate about a lot of restaurants we visit in London that the service charge is already on there, which I refuse as I always talk to the staff who say the service charge they never get. So I always tend to refuse to pay and give what I want to, to the staff who dealt with me. Yes including g the kitchen staff. Service charge is a bonus for the staff not their wages !!! Service charge should never be on bill !!! As some find it awkward for it to be taken off.

We went there on a Thursday night and they had live music. However we were the only dinners eating, other than a few others who were having drinks. However the... read more We went there on a Thursday night and they had live music. However we were the only dinners eating, other than a few others who were having drinks. However the music was so loud that we could not even hear ourselves. We asked the owner to turn it down but he kept on saying that we had been told, there is live music and he cannot send the musician home. We told him it was not the music (which was okay) but the volume, but he would get not get it!! At the end we had to walk out after the starters. The food was reasonable but the attitude of the manager was totally wrong. Had we stayed we would have spent another £50 60 on mains, and there was no other dinners there! Where was customer is always right?. May try it again, but not in a hurry.