Reviews
What sian h doesn't like about Costa Coffee:
We asked to dine in, but since the only table downstairs was taken, we were directed upstairs where there were no available tables and no staff. Unfortunately, there was poor communication regarding table availability, so we had no choice but to sit outside in the rain. This Costa outlet seems to be poorly managed with minimal staff, and it's only slightly better than the outlet in the shopping center (which we also... View all feedback. What A9467VCkatrinar likes about Costa Coffee:
I had a recent visit with my parents and after asking about gluten free options the staff were so kind and helpful, and went above and beyond to make sure they were incredibly thorough when serving us to make sure there was no contamination. Keith was fantastic! really thoughtful and even brought our coffee's over to the table once they were ready and checked we were doing ok, such a lovely experience today. Thank y... View all feedback.
Reviews from various websites
I had a recent visit with my parents and after asking about gluten free options the staff were so kind and helpful, and went above and beyond to make sure they...
read moreWe've been in a few times this past couple of months an the poor things have seem to have had nothing but trouble on and off since their last manager left. They...
read moreI don't usually frequent coffee shops however my wife and I were meeting a friend here during a visit to Inverness. We sat outside due to Covid and while it was...
read moreVery welcoming staff, always on the ball and always very friendly! They never fail to make me a fantastic coffee with a smile on their face.
The restaurant used to be good even at the beginning of lockdown, but the service yesterday was terrible. Three unfriendly staff members, few customers, and dif...
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read moreCosta in Inverness seems to be struggling with inconsistent service and management issues. Patrons report poor communication regarding table availability and minimal staff presence, leading to uncomfortable experiences, such as having to sit outside in the rain. While the coffee generally receives praise, food options like the tasteless sweet potato risotto disappoint diners, and several menu items are frequently unavailable. Cleanliness issues, particularly in restrooms, have also been noted. However, some guests appreciate the staff's efforts, especially when accommodating dietary restrictions. Overall, visitors suggest exploring other local cafes for a more reliable dining experience.