Panera Bread - High Point

I am VERY disappointed. I almost never write reviews as I know times are hard. I was there today around 1 p. There was a handful of people working. A blind lady... read more I am VERY disappointed. I almost never write reviews as I know times are hard. I was there today around 1 p. There was a handful of people working. A blind lady in a walker was kindly requesting service from the checkout. Everyone ignored her. I sat there for 5mins and gave them the benefit of the doubt. I went to tell them hey you have someone needing help. They ignored me. After another 5 minutes I went backup and the MANAGER rudely told me?we are short staffed. Unless she?s using cash she has to use the kiosk. ? so I ended up helping this lady use the kiosk to order her food. She is HALF BLIND and in a sitting walker. This is UNACCEPTABLE . You come and you tell her yourself you don?t count on your customers. Also, there was an extra hand on deck who could have helped her. SO DISAPPOINTED in this a manager. Disgusting.

Where to begin The guy taking our order responded to the couple in front of us, that, no, he wasn?t having a bad day. He was just not feeling well. Sick, he was... read more Where to begin The guy taking our order responded to the couple in front of us, that, no, he wasn?t having a bad day. He was just not feeling well. Sick, he was sick? Our order was incorrect. The drink machine was out of service on several items. No attention was taken to correct the issue. There were four other people in the kitchen. They were on their phones while working or talking personal. The food was not worth the price and the service was a sad excuse. Worse service I have experienced in a long time.

I visited this location for the second time a couple of days ago.... around 2pm a few people eating outside and inside. I decided to treat myself to a Coffee pa... read more I visited this location for the second time a couple of days ago.... around 2pm a few people eating outside and inside. I decided to treat myself to a Coffee pastry.... every area that I turned to have a seat had multiple tables with dirty dishes left on them! I went back to the pick-up counter and told the young lady that was near about the condition of the dining room; she replied, okay, thanks . Found a reasonably clean booth, wiped off the table top and enjoyed my pastry. When I returned to top of my coffee; two dispensers were STILL empty!!! I spent 35 minutes sipping my coffee and reading a book....and the Trashy tables remained untouched. After I returned to my car, I decided to call and speak to the manager, rather than write a negative review. She was pleasant and when I explained the reason for my call, she responded with the same comments that I 've been reading in earlier comments. We are short-staffed ..... I truly understand short staff; but somebody NEEDS to keep the dining area clean!!!

I?m not rating this low because of the employees directly, I?m sure they?re great as individuals. However, this is easily the slowest Panera I?ve ever been to.... read more I?m not rating this low because of the employees directly, I?m sure they?re great as individuals. However, this is easily the slowest Panera I?ve ever been to. I?ve ordered here and I?ve done deliveries for doordash from here. Every time, I?ve had towait 20+ minutes to get food. Once or twice is okay because I get that they?re busy or short staffed, but this is every time andregardless of how busy they are. I mostly assume this is on Panera as a company, not hiring enough people or not paying enoughfor people to actually want to work for them. I will say that at least one employee is constantly running like their lifedepends on it trying to get the orders out. If she?s the one in charge, I feel that she?s afraid to say something to the othersto make them carry their own weight as employees.

No coffee or 1/2 and 1/2,and when went to let staff know about it, I was greeted with an attitude (slim female in a blue shirt) and then this is what I received... read more No coffee or 1/2 and 1/2,and when went to let staff know about it, I was greeted with an attitude (slim female in a blue shirt) and then this is what I received. The sloppiest breakfast sandwich ever. Recently I had came for breakfast with my son andwaited a while for my order. Panera followed up with an email apologizing for the delay and to give them another chance. Aftertoday, I don?t think I can. After scrolling through the reviews, I will not.