Chipotle Mexican Grill - Feedback

#15 - Mexican - Hickory, Delivery Services, Salads

Reviews

Overall Total Score
3.7 out of 5
Very good | 362 reviews

Reviews from various websites

Menu

Last update : 26.03.2023

4.4 ★ from 26 reviews
bheidenreich-3
Logan 26.03.2023 - 11:30

Chipotle Mexican Grill consistently impresses me week after week. They always have the menu items I request, unlike some other locations, and the staff is fantastic! It's always a pleasure to visit this place!

bheidenreich-3
Logan 01.02.2023 - 19:21

The food at Chipotle Mexican Grill is consistently delicious, and the staff are always friendly. Like many places these days, they appear to be a bit understaffed, making it challenging to find a clean table. Despite this, the team did their utmost to provide good service. I will certainly return, as each meal is a delightful experience wrapped in a tortilla and served with a smile. The standout for me is the vibrant Salsa Verde – it’s packed with flavor and the main reason I keep coming back!

bheidenreich-3
Logan 01.02.2023 - 19:21

The prices were on the higher side, and the floors and service area were dirty, with tables that hadn't been cleaned. The food was tasty, but I probably won't come back. Food rating: 4/5.

bheidenreich-3
Logan 01.02.2023 - 19:21

The Hickory locations consistently exceed expectations week after week. They always have the ingredients I ask for (unlike other places), and the staff is exceptional! I really enjoy visiting this restaurant!

julie91
Julie 01.02.2023 - 19:21

This was our first visit, and overall, we found the food delicious. However, my partner encountered a few pieces of fat and a bit of gristle in his steak that he had to spit out. We chose to sit outside since it was chilly inside, but there was a broken glass bottle near our table, which was a bit concerning. On a positive note, the staff were incredibly knowledgeable and friendly. Overall, I would rate the food a 4 out of 5.

The latest reviews of a local Chipotle reveal a troubling pattern of inconsistency in service and food quality. Multiple patrons report frequent order inaccuracies, unsatisfactory portions, and lapses in customer engagement, particularly during less busy hours. While some customers have enjoyed prompt service and fresh ingredients, others express frustration over miscommunication and price increases, questioning the value offered. Though the restaurant has received praise for its cleanliness and knowledgeable staff, the overall sentiment suggests significant management issues that need to be addressed to restore customer confidence and satisfaction.

Sirved

Last update : 18.03.2025

3.8 ★ from 150 reviews
zachary-carter-schoo
Zachary 18.03.2025 - 13:37

On a previous visit, our orders were completely mixed up, and rather than remaking what we had originally requested, they offered to serve our food in small plastic sauce cups. I've tried to give this restaurant multiple chances, but it seems they don’t care much about their customers. If you arrive less than an hour before closing time, don't expect to find much available, as they're often "out" of many items. The management here definitely needs improvement.

terrell-heath-vine4
Terrell 18.03.2025 - 13:37

Usually, the Chipotle in Hickory provides great customer service and delicious food. Unfortunately, my most recent experience was disappointing. The service was not up to standard, and the staff seemed unmotivated. To make matters worse, I ended up with food poisoning—or at least I hope that's all it is—which has really affected my day. I advise being careful if you decide to visit!

lesley-davis-library
Lesley 18.03.2025 - 13:37

This was our first time dining at the restaurant, and overall, we really enjoyed the food. However, my husband did find some fatty and gristly pieces in his steak that he had to spit out. We decided to sit outside since it was a bit chilly indoors, but unfortunately, there was a broken glass bottle near our table. On a positive note, the staff were very knowledgeable and friendly.

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