Chipotle Mexican Grill - Hickory

On a previous visit, our orders were completely mixed up, and rather than remaking what we had originally requested, they offered to serve our food in small pla... read more On a previous visit, our orders were completely mixed up, and rather than remaking what we had originally requested, they offered to serve our food in small plastic sauce cups. I've tried to give this restaurant multiple chances, but it seems they don’t care much about their customers. If you arrive less than an hour before closing time, don't expect to find much available, as they're often "out" of many items. The management here definitely needs improvement.

Usually, the Chipotle in Hickory provides great customer service and delicious food. Unfortunately, my most recent experience was disappointing. The service was... read more Usually, the Chipotle in Hickory provides great customer service and delicious food. Unfortunately, my most recent experience was disappointing. The service was not up to standard, and the staff seemed unmotivated. To make matters worse, I ended up with food poisoning—or at least I hope that's all it is—which has really affected my day. I advise being careful if you decide to visit!

This was our first time dining at the restaurant, and overall, we really enjoyed the food. However, my husband did find some fatty and gristly pieces in his ste... read more This was our first time dining at the restaurant, and overall, we really enjoyed the food. However, my husband did find some fatty and gristly pieces in his steak that he had to spit out. We decided to sit outside since it was a bit chilly indoors, but unfortunately, there was a broken glass bottle near our table. On a positive note, the staff were very knowledgeable and friendly.

Usually, the chipotle in Hickory makes really great with customer service and quality! But for this trip. It did not go as usual, the service was lack of gloss.... read more Usually, the chipotle in Hickory makes really great with customer service and quality! But for this trip. It did not go as usual, the service was lack of gloss. You could say they weren't too excited to be at work. I also got food poison (imma hope thats it) and so I will begin on the wrong foot today. Please be tired!

This was our first visit to the restaurant. Overall, we found the food to be delicious, but my husband encountered some fat and gristle in his steak that he had... read more This was our first visit to the restaurant. Overall, we found the food to be delicious, but my husband encountered some fat and gristle in his steak that he had to spit out after a few bites. We chose to sit outside since it was too cold inside, but there was a broken glass bottle next to our table, which was unfortunate. On a positive note, the staff was very knowledgeable and friendly.