Menu - Vicky Bakery

On April 9th, I placed an order for pick-up at 9:30 a.m. I arrived five minutes early and notified the staff that I was there. However, I waited and waited, and... read more On April 9th, I placed an order for pick-up at 9:30 a.m. I arrived five minutes early and notified the staff that I was there. However, I waited and waited, and no one brought out my order. Eventually, I had to go inside to inquire about it, only to find that my order was just sitting on the counter. The café was cold, and the pan tostada was disappointing. To make matters worse, the woman at the coffee counter was rude. I had to ask the same question twice before I finally got a response!

The food is generally good, but the service can be inconsistent. Unfortunately, my experience today (April 23rd at 6:30 PM) was a total miss. I waited for ten m... read more The food is generally good, but the service can be inconsistent. Unfortunately, my experience today (April 23rd at 6:30 PM) was a total miss. I waited for ten minutes while three employees attended to only six customers. Three of us, including myself, were left without any service. It would be beneficial to have staff who can proactively check on customers who need assistance, especially when it comes to pre-prepared items. I spent ten minutes waiting for something that could have been handed to me and paid for in less than three minutes.