Dunkin' - Hialeah
Dunkin'
Description
At this popular eatery, customer experiences vary widely. While some patrons rave about the soft, fresh donuts and exceptional service from dedicated employees, others express disappointment over limited selections and slow order fulfillment. Long waits and mix-ups detract from the charm, leading to frustration, particularly when what was ordered doesn't meet expectations. Despite these challenges, standout employees shine, turning potentially lackluster visits into pleasant experiences. Whether in search of a beloved donut or quick breakfast bites, guests hope for consistent quality and efficient service to elevate their next visit to something truly delectable.
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Feedback
It’s 8:07, and there are no donuts available. The place closes at 10, and we've been informed that there won't be any until tomorrow morning. Honestly, this is quite disappointing.
The customer service is excellent, and orders are prepared quickly, allowing for an immediate dining experience.
I'm not sure if I arrived too close to closing time, but the donuts were disappointing. The jelly-filled one seemed like it had been left out all day, and the glazed donut looked as if it had been dropped. I really wish I could get a refund for this experience.
I ordered my morning matcha with just coconut milk and tried the new veggie bagel bites—they're absolutely delicious! The staff was incredibly courteous and helpful, making the experience very pleasant. Stopping in before work was a delight and really brightened my day.
Yesterday, I visited the restaurant and Natti was working alone. I have to say, she was more than wonderful—she was amazing! Even with just a few staff members and a busy crowd, she handled all the orders with a big smile on her face. Managers, please take care of employees like Natti; her performance on April 26, 2022, around 5:00 PM, is worth noting (you can check the cameras). She truly deserves a raise or at least a bonus. I loved her customer service!
