Reviews - Regency
Reviews summary
Despite a few positive comments on service and food quality, overall reviews paint a bleak picture of this Chinese restaurant. Complaints range from poor food quality, high prices, and issues with booking tables. One reviewer even mentioned feeling cold due to excessive air conditioning. However, there were some positive interactions with staff reported, which could potentially improve the overall experience. Ultimately, a lack of consistency in food quality and service seems to be the main concern for customers, with many expressing a reluctance to return.
Was Anonym at Regency a mag?
we really love this place, everything is always fresh, excellent value for money. I would recommend this Chinese restaurant for anyone who loves food. very friendly staff to keep good work View all feedback.
What Anonym dislikes about Regency:
Awful quality. The chicken satay tasted old, the sweet and sour had hardly any pork ,everything was tasteless. The only good thing was the duck and it wasn’t cheap, nearly£50.never again. View all feedback.
Reviews from various users
Last update : 21.09.2024
Had a fabulous meal here at the Regency. I’ve been multiple times and this restaurant never disappoints. Impeccable customer service and the food is the absolute best! Even made the meal extra special for my Mum as it was her birthday
1hr waiting for a lemon chicken
The food was warm and not hot. My first visit to this restaurant was before lockdown, and unfortunately, there was a big difference between my first and second visits. On my first visit, I was very impressed. My second visit was disappointing.
Definitely value for money, especially set meals.
Staff member who showed us to the table was very unfriendly and abrupt. We had hardly sat down before we were asked what we wanted for drinks and starters. The food was ok but not wonderful. I felt rushed as though they wanted us out as soon as possible It's expensive for what we got Would not go there again
Last update : 19.11.2023
The food at this restaurant is extremely overpriced and terrible. After eating there, we all felt sick. From the moment we walked in, we were unsure if we should even stay. The Jasmin tea was served in a filthy teapot and on a plate that looked like it had never been cleaned. We were charged a service fee for practically no service at all. I would definitely never dine there again, no matter what.
I highly recommend this restaurant! The food was delicious and served hot. The service was quick and the staff were friendly. Overall, I had a great first experience and will definitely be ordering from here again.
I ordered a delicious dish and it arrived hot and fresh. The prawns were lovely and juicy, and the prawn toast was very tasty. I will definitely be ordering again.
We really love this place, everything is always fresh, excellent value for money. I would absolutely recommend this Chinese restaurant for anyone that loves food. Very friendly staff Keep up the good work
Food is good however its a really expensive Few starters on a plate .. 2 spare ribs ...2 spring rolls..2 chicken satay and some seaweed £20 1 rice 1 noddle dish and 2 chicken dish paid £70 Really pricey Wouldn't rush ti go back .
Last update : 26.10.2023
How refreshing to be met in a restaurant by the owner, all the staff were very pleasant. Very quick to take a drink order and given some prawn crackers, nice touch. Whilst eating the duck the staff asked if we wanted some more cucumber and onion, which was very good, the food was pipping hot and very good, this is the best Chinese restaurant in the local area by far and service is very very good. Highly recommend a visit if you want quality food and service , will definitely becoming back
Enjoyed a family gathering for dinner at the Regency. Parking directly outside! Delicious shared starter a meal in itself!
The place was freezing cold, the staff were very rude, China red our usual go to for a good Chinese was closed and as so many people had mentioned regency was ok we thought we would try it but certainly wouldn’t return, food literally thrown at you and took forever even tho there was only 2 tables in, we were so cold we kept our coats on and the place looked dirty and tired
Since moving from Potters Bar to Goffs Oak, about 6 miles away, some 40 years ago, and having an excellent local Chinese, we only met a friend here, being halfway between properties. Very pleased with the evening as was our long-standing friend and guest. Very attentive staff and a fair ambience in this busy restaurant. No criticism of the food, other than an acknowledgement that whilst very freshly prepared and very acceptable, geared to an English taste.. very nicely prepared an tasty. Would certainly eat there again.. all reasonably priced and well run establishment.. only change I would expect is freshly steamed towels, following the meal, rather than Plastic microwave warmed offerings!
My friends and I keep coming back here as the food is delicious, especially the lobster in ginger and spring onion on top of crispy noodles. The staff are kind, polite and always helpful. Thank you Regency for always being there for us: before, during and after Covid. We love you!
Last update : 25.12.2022
Beautiful eating best Chinese by far . they have been here for years and always really good eating and good service. dear peter the waiter.
We found this place accidentally a past back and young something for a lucky case. we've never eaten so well. it is the only place to get nicely cooked Chinese meal. we love it here absolutely, the beautiful clean environment, eating, the atmosphere, the personal, are all wonderful that they can do enough for them. from going into the door to run out again at the end of their meal. defined absolutely positiw recommended.
We really love this place, everything is always fresh, excellent value for money. I would recommend this Chinese restaurant for anyone who loves food. very friendly staff to keep good work
