Potty Pancakes - Hertsmere

I would never order from this establishment again. I cannot believe how rude and awful the manager of this place is. The owner/s need to reconsider the level of customer service if they want to please customers.

I made a reservation for a table for 12 people for my son's birthday and requested 2 high chairs. When I arrived, they informed me that I had only ordered one high chair. I insisted that I had ordered 2, as I have twins. Unfortunately, another family also needed a high chair at the same time. I was extremely disappointed and shocked by the staff's arrogance and attitude, as if I had made the mistake and not the person who took my booking. It was difficult to imagine how my one-year-old twins would eat without a high chair, especially since the second high chair had a missing strap. If it had not been for my son's birthday, we would have left. It is a shame because we used to enjoy dining here, but we will be going elsewhere now. The staff could benefit from some lessons in customer service, as they clearly lack it.

We ordered a take away my son has a sesame allergy so we asked if the buns had sesame seed they said yes so we ordered 3 burgers and one burger without a bun . We collected our order When we got home we discovered that the buns didn’t even have sesame seeds in the first place and instead of the burger they just gave us an empty bun . When we called up they said they couldn’t deliver so my so. Had an empty burger bun ! When we checked our bill they charged us £5.00 for an empty bun I had to give mine to my son and made myself pasta terrible customer service and dreadful quality food worst lunch I’ve had I. A very long time disgusting

Late night trip for some pancakes, plenty of options and fast service. Quirky interior which is slightly dated but just adds to it. Pancakes and milkshakes were delicious

Very Tasty and Enjoyed the surroundings, pictures etc, as well as the staff who were great. Thank You!