Vintage - Hermann

We had to wait for a table which was no problem, however there was tons of tables up front available yet they stuck us, a 2top in the back and up stairs (and I?... read more We had to wait for a table which was no problem, however there was tons of tables up front available yet they stuck us, a 2top in the back and up stairs (and I?m disabled) with several LARGE parties of drinking and drunk women. They were so loud I couldnot even hear my husband and he was sitting across the table from me!! When I tried talking to the waitress Chelsea about it,she totally disregarded me and only spoke to my husband. Very rude, and all she had to say was that she works for tips , sheonly gets 5% of the tips she makes every day and that she has to turn in the other 10% to Vintage and she only makes $5 an hourand blah blah blah. I listen to sad stories all day long, I don?t need to listen to any more when I am trying to eat and I don?twant to be ignored while I am talking to you. My fries were ice cold and it took forever to get fresh ones. Was not worth $100for lunch. Chelsea needs to be retrained, staff needs to be retrained on where to sit drinking guests vs non- drinking ones. Noapologies, nothing at all, And I?m the one who decides the tip honey, not my husband. So talk to me not him!!

While the ambiance of the restaurant is amazing, it 's customer service makes this restaurant a 3 stars. When I originally arrived to the restaurant I was told... read more While the ambiance of the restaurant is amazing, it 's customer service makes this restaurant a 3 stars. When I originally arrived to the restaurant I was told that it would be an hour and a half wait (no big deal) but when I arrived at 2:43 for my2:45 reservation, I was rudely told you have to wait! It 's not 2:45! This behavior was extremely unprofessional, especiallyseeing how there was several open tables. The price of the food was also outrageous. 20 dollars for a Salida and 16 for aburger, but was good. Honestly bring your own food and eat at the winery.

The food is outstanding, and the service is exceptional. The atmosphere is delightful, and the staff is consistently friendly and helpful. I dine there frequent... read more The food is outstanding, and the service is exceptional. The atmosphere is delightful, and the staff is consistently friendly and helpful. I dine there frequently, and they recall my usual order about 90% of the time, which is quite rare these days. They've always made me feel welcomed and at home. I would highly recommend this restaurant!

Despite having reservations, we were denied seating five minutes early. The staff at the front desk were rude and disrespectful. Our order took a long time and... read more Despite having reservations, we were denied seating five minutes early. The staff at the front desk were rude and disrespectful. Our order took a long time and was mostly incorrect. One person in our group didn’t receive their food with the rest of us because it was forgotten by the kitchen and was finally served only after everyone had finished eating.

Once a fantastic restaurant, it has started to feel a bit outdated. Although the staff on hand were excellent, the place is short-staffed. The steamed mixed veg... read more Once a fantastic restaurant, it has started to feel a bit outdated. Although the staff on hand were excellent, the place is short-staffed. The steamed mixed vegetables were undercooked, and the menu hasn't changed in about eight years. There are better options available in Herrmann.