Menu - Panera Bread

I had a delightful experience at the restaurant. The service was quick, and although I had to wait a few minutes for my order, it wasn't too long. Everything wa... read more I had a delightful experience at the restaurant. The service was quick, and although I had to wait a few minutes for my order, it wasn't too long. Everything was prepared correctly, including my special requests and the right temperature. The staff was friendly and professional.

I placed an order for pick-up at Panera Bread later in the evening, well past the rush hour. The receipt clearly marked “modified” in bold, showing a simple cha... read more I placed an order for pick-up at Panera Bread later in the evening, well past the rush hour. The receipt clearly marked “modified” in bold, showing a simple change to the menu item: “No feta.” Yet, the sandwich I received was packed with chunks of feta cheese. At the bottom, it stated, “Accuracy matters. If your order is incorrect, please inform a manager.” I tried calling the restaurant to speak with a manager (seems like I was the only one who read the receipt), but the phone just kept ringing and eventually the call dropped. To add to the frustration, they were out of baguettes—the key bread in Panera Bread’s menu. Staff who can’t read orders shouldn’t be preparing food, and if they do, someone needs to double-check the orders, especially when they’re not marked as verified. If that’s not possible, then they should at least answer the phone during business hours and fix the problem. It was just after 8pm on a Monday—well after the dinner rush and still a good hour before closing.