Dunkin' - Hazel Crest

Worse Dunkin’ Donuts ever won’t be coming back taking way too long to serve subpar food. Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 1... read more Worse Dunkin’ Donuts ever won’t be coming back taking way too long to serve subpar food. Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

Food: 5 Service: 5 Atmosphere: 3 read more Food: 5 Service: 5 Atmosphere: 3

Worst Dunkin I have ever been too. I have tried them multiple times due to being a few blocks from my house, and everything is always wrong, coffee is never fre... read more Worst Dunkin I have ever been too. I have tried them multiple times due to being a few blocks from my house, and everything is always wrong, coffee is never fresh and taste terrible. Clearly no one is calibrating the machines Food: 1 Service: 1 Atmosphere: 1

The young lady and man at the window on Jan 9, were incredible! Both individuals were very nice. Service: Take out Meal type: Lunch Food: 5 Service: 5 Atmospher... read more The young lady and man at the window on Jan 9, were incredible! Both individuals were very nice. Service: Take out Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5

I frequent Dunkin franchises almost 4-5 times a week all over the city of Chicago/ south suburbs but yesterday was my first time at this location. I used the dr... read more I frequent Dunkin franchises almost 4-5 times a week all over the city of Chicago/ south suburbs but yesterday was my first time at this location. I used the drive thru and as I pulled up I was greeted in a nice/nasty tone but I let it slide. I ordered the Kiwi Watermelon refresher with green tea and I let the young lady know I had a free hash brown reward. I proceed to the window to have my QR code scanned and to pay and was greeted by another young lady. Her attitude wasn’t very pleasant as she was having a hard time scanning my code (she had her scanner right up against my phone). She told me to brighten my screen but it was already as bright as it would go so I suggested she move the scanner back a little so it could be captured. That worked! She then tells me my drink came out to $3 and some change but I couldn’t use my FREE hash brown reward that I used points for. So I say ok you can take the hashbrowns off. She tells the young lady with the headset “she don’t want it” they laugh about whatever else was said she takes it off and I pay cash for my drink. She then gave my my change (NO RECEIPT GIVEN) and tried to hand me a drink I didn’t order. I let her know I ordered the kiwi watermelon refresher not what was in her hand so she rudely closes the window and heads to the back. I started to just say forget it but I had already paid for my order. She comes back to the window with the drink I actually ordered and said “here you go” with a smile. I watched her ball up a receipt but I just knew it had to be the original one. So I ask for my receipt and she begins to fake look for it. I asked her if that was the one she had just thrown away and she said “Yup or Yeah”. I drove off and pull over to check my drink. The refresher doesn’t normally have foam/bubbles in it so I’m wondering what it could be. At that point it close to my clock in time for work so I pour out the foamy part and wipe off the inside of my lid and pray that young lady didn’t put anything into my drink because of her and her coworkers non listening skills when taking my order. I proceed to work and get to my desk I took a few sips of my drink and moments later my stomach started to hurt. I tried calling this location afterwards (no answer) and I just called this morning and again (no answer) so hence the long review. I would like management to contact me as soon as possible about this matter. The attitude I encountered wasnt called for but for me to start feeling some stomach pains and a tad nauseous after drinking a drink I get all the time and have no issues is a red flag for me. I don’t have the name of the young lady at the window since she didn’t give me a receipt but she had what looked like pinkish orange locs in her hair and wore a lot of lipgloss. This also happened between 2:40pm-2:50pm on 6/06/24. Management please respond, answer your business line or clear your mailbox. Thank you in advance! Service: Takeaway Meal type: Other Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 4